Senior Exec/Assistant Manager, Cabin Handling (Performance & Projects)

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

At SATS, people are our greatest asset, and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

The individual will be under the Cabin Handling Department and is responsible to review and initiate strategies to enhance operational effectiveness. He/she will develop and track Cabin Handling’s performance standards and enhancements, developing the team’s capabilities and main positive morale.

Duties & Responsibilities:

• Develop and track Cabin Handling’s performance standards and enhancements
• Review/develop Cabin Standard Operation Procedures (SOPs) and systems to enhance operational effectiveness and to mitigate safety/security risks.
• Involvement in projects and initiatives that uplift the operational effectiveness of Cabin Handling
• Conduct and facilitate audits to ensure continual improvement is achieved.
• Build strong working relationships with employees, HOD's and other departments to ensure maximum operating effectiveness;
• Monitor and ensure adherence to safety and security standards, and collaborate with departments for safety briefings and campaigns.
• Be involved in training matters for Cabin Handling employees and develop the teams’ capabilities.
• Assist in staff engagement and welfare matters to maintain positive morale in the department.
• Other ad-hoc projects as assigned

KEY REQUIREMENTS

• Degree with at least 2 years of experience in operational and process improvement roles will be advantageous.
• Able to work in a fast-paced environment.
• Possess good people management, decision-making and problem–solving abilities;
• Independent, driven and resourceful team player with the ability to multi-task.
• Strong time management and analytical skills, attention to details
• Effective team management and leadership skills.
• Comfortable to provide coaching, advice and assistance when required