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Production Support Analyst

$ 4,500 - $ 6,750 / month

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Duration: 12 months contract

Working hours: Monday – Friday (8.30AM to 6.00PM / 9.00AM to 6.30PM)

Working locations: Central.

Salary up to $6750

Responsibilities:

  • Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
  • Collaborate with cross-functional teams to identify and resolve production issues.
  • Create and maintain documentation related to production issues and resolutions via JIRA.
  • Implement and maintain processes and procedures to improve production support.
  • Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
  • Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
  • Deployments during silent hours.

Requirement:

  • Bachelor’s degree in Computer Science or related field.
  • 1+ years of experience in Production Support or related role.
  • Strong technical skills in Java, SQL, UNIX, and scripting languages.
  • Ability to troubleshoot and resolve complex production issues efficiently.
  • Effective communication skills to collaborate with cross-functional teams effectively.
  • Willingness to participate in on-call rotation.


PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394