Client success Manager - Robotics
Responsibilities:
Client Onboarding and Training
- Lead the onboarding process for new clients, ensuring a seamless transition from deployment to active operations.
- Develop and deliver training programs for clients and end-users on the effective use of our robotic solutions.
- Create and update training materials, including manuals, videos, and FAQs, to enhance client education.
Client Success and Relationship Management
- Develop strong relationships with clients, understanding their unique needs and business goals.
- Set up weekly /monthly cadence meeting with client to provide robot performance report.
- Collaborate with sales teams to drive customer retention and expansion.
Remote Operations Management
- Monitor and manage remote operations, ensuring Robot Operations is optimal at client sites.
- Oversee the utilisation of remote operators, ensuring efficient allocation of resources and adherence to operational standards.
- Develop and implement training programs for remote operators to enhance their technical knowledge, problem-solving skills, and efficiency in managing robotic systems.
- Establish key performance metrics to measure operator efficiency, response times, issue resolution rates, and overall effectiveness in handling remote operations.
- Conduct regular performance evaluations of operators, providing feedback and implementing continuous improvement initiatives.
Requirements:
Degree/Diploma in Robotics, Electrical Engineering, Mechanical Engineering, Computer Science, or a related field.
3+ years of experience in client success, technical support, or operations, preferably in robotics, automation, or technology-driven environments.
Strong understanding on robot diagnostics, troubleshooting, and operational support.
Strong communication and interpersonal skills, with the ability to effectively bridge gaps between technical and non-technical teams.
Ability to travel occasionally for client visits and training sessions.
Job Types: Full-time, Permanent
Pay: $4,000.00 - $6,000.00 per month
Schedule:
- Day shift
- Monday to Friday
Work Location: In person