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Key Responsibilities:
Identity Management & Infrastructure Support:
- Build, deploy, maintain, and document changes in eDirectory environments.
- Provide senior-level operational support for troubleshooting, requests, and incidents.
- Support projects involving migrations of servers and applications, including Novell-related environments.
- Assist in cleaning up and managing accounts, ensuring adherence to identity governance policies.
- Analyze account information and extract data using iGlobalUsers.
Security, Automation, and Optimization:
- Manage and create eDirectory drivers to support user provisioning.
- Deploy logic-based auto-provisioning and synchronization of users across applications and domains.
- Implement automation solutions to optimize identity management workflows.
- Proactively ensure stability, response time, operational consistency, and lifecycle management of the eDirectory.
Cross-Functional Collaboration & Compliance:
- Work closely with Azure AD, Active Directory, and IT Operations Teams to maintain a cohesive identity management strategy.
- Ensure compliance with ITIL framework and identity security best practices.
- Provide reporting and communication on identity-related operations and incidents.
Primary Technical and Functional Abilities:
Expertise in:
- eDirectory, NetIQ Access Manager, and IDM Console.
- Linux OS (RHEL preferred) for directory services administration.
- LDAP, Apache Tomcat, and NDSD service troubleshooting.
- Azure Active Directory and Microsoft Active Directory.
Working knowledge of: - Novell services & applications related to identity management.
- Virtualization technologies (VMware 6.x and above).
- SQL Server Management Studio.
- ITIL best practices and identity governance frameworks.
- Experience with automation tools for managing identity workflows in Linux-based and cloud environments.
Behavioral Abilities:
- 7+ years of experience in Novell-based infrastructure and/or Linux OS.
- Proactive problem solver with an eagerness to innovate in IT operations.
- Strong leadership and coordination skills to manage cross-functional teams.
- Ability to influence and communicate effectively across technical and business stakeholders.
- Customer-focused mindset with excellent verbal and written communication skills (English required, Italian reading is a plus).
- Ability to travel occasionally for global IT operations alignment.
- Commitment to best practices, security, and compliance enforcement.
Technical Environment:
- OS Server: Linux OS (RHEL preferred)
- Identity Management: eDirectory, Azure Active Directory, Microsoft Active Directory, NetIQ Access Manager
- Virtualization: VMware 6.x and above
- Ticketing System: Helpdesk Advance (or equivalent ITSM tool)
- Database: SQL Server
- Identity Data Analysis Tool: iGlobalUsers
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