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Inbound Call Center Agent (Mandarin Speaking) - Work From Home

$ 2,000 - $ 2,600 / month

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Remuneration Package:

  • Salary: from $2,000.00 to $2,400.00 per month after confirmation depending on experience (inclusive of basic salary and variable allowances)

Responsibilities:

  • Answer inbound calls and provide information pertaining to queries, complaints & feedback
  • Manage & resolve customer’s complaints & feedback
  • First contact resolution of all cases handled
  • Project a positive and helpful attitude to external and internal customers
  • Ensure Standard Operating Procedure (SOP) is properly carried out

Requirements:

  • Minimum O Level
  • Proficient in relevant computer applications
  • Knowledge of Customer Service principles and practices
  • Relevant experience in Call Center for at least 12 months is REQUIRED
  • Good data entry and typing skills
  • Good credit in O Level MANDARIN or equivalent standard, due to the nature of the work having to deal with Mandarin only speaking customers is a MUST.
  • Singaporeans Only

Additional Information:

  • 5.5 working days (Mon-Fri: 9am to 6pm; Sat: 9am to 1pm); 44 hours per week
  • Contact Centre environment
  • Working Location - WFH after completion of 1 to 1.5 months of training
  • Training of 1 to 1.5 months will be conducted at the office in Tampines St 92

Job Types: Full-time, Permanent

Pay: $2,000.00 - $2,600.00 per month

Benefits:

  • Work from home

Schedule:

  • Day shift
  • Weekend availability

Supplemental Pay:

  • Overtime pay

Education:

  • GCE 'O' Level or GCE 'N' Level (Preferred)

Experience:

  • Call Center Agent: 1 year (Required)

Work Location: Hybrid remote in Tampines, Singapore 528872