Inbound Call Center Agent (Mandarin Speaking) - Work From Home
$ 2,000 - $ 2,600 / month
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Remuneration Package:
- Salary: from $2,000.00 to $2,400.00 per month after confirmation depending on experience (inclusive of basic salary and variable allowances)
Responsibilities:
- Answer inbound calls and provide information pertaining to queries, complaints & feedback
- Manage & resolve customer’s complaints & feedback
- First contact resolution of all cases handled
- Project a positive and helpful attitude to external and internal customers
- Ensure Standard Operating Procedure (SOP) is properly carried out
Requirements:
- Minimum O Level
- Proficient in relevant computer applications
- Knowledge of Customer Service principles and practices
- Relevant experience in Call Center for at least 12 months is REQUIRED
- Good data entry and typing skills
- Good credit in O Level MANDARIN or equivalent standard, due to the nature of the work having to deal with Mandarin only speaking customers is a MUST.
- Singaporeans Only
Additional Information:
- 5.5 working days (Mon-Fri: 9am to 6pm; Sat: 9am to 1pm); 44 hours per week
- Contact Centre environment
- Working Location - WFH after completion of 1 to 1.5 months of training
- Training of 1 to 1.5 months will be conducted at the office in Tampines St 92
Job Types: Full-time, Permanent
Pay: $2,000.00 - $2,600.00 per month
Benefits:
- Work from home
Schedule:
- Day shift
- Weekend availability
Supplemental Pay:
- Overtime pay
Education:
- GCE 'O' Level or GCE 'N' Level (Preferred)
Experience:
- Call Center Agent: 1 year (Required)
Work Location: Hybrid remote in Tampines, Singapore 528872