Concierge (1 year renewable contract)
$ 2,200 - $ 2,200 / month
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Responsibilities:
Welcome and acknowledge residents and their guests to Service Excellence Standards (SES); get to know residents and their guests by name, anticipate and address service needs, assist individuals with physical challenge and thank others with genuine appreciation.
Gather, summarize, and provide information to residents and guests about the property and the surrounding area’s amenities, including special events and activities.
Immediately report any defects, identify potential hazards and unsafe work practices to the estate manager; take appropriate measures to ensure safety and well-being of residents, guests and coworkers. Immediately report any incidents, accidents and injuries to the estate manager; document details and facts in (OMS II)
Maintain high integrity and confidentiality of proprietary information, residents’ information and protect estate and company assets.
Communicate positively in a clear, concise and professional language. Answer phone calls with appropriate greetings and etiquette.
Develop and maintain positive working relationships with others, support team to reach company goals and resident satisfaction.
Educate service providers and coach their staff to acknowledge and greet residents by name; help, take note of service request and communicate to the Concierge team for follow up and documentation.
Promptly follows through with common Concierge requests in a residential environment, not restricting to the following examples.
Attending to residents’ domestic requests.
Collection of parcels.
Requirements:
Min education ‘N’ Level or higher.
Min 1 year experience in hotel or customer service.
Good command in English.
Experience in using MS office suite.
Willing to work shift work.
Additional:
Formal Attire required.
AM shift: 8am to 4pm
PM Shift 12pm to 8pm
Work 6 days a week, Sunday Rest.
EA Personnel Name: Jackie Ng
EA Personnel No: R22109024
EA License No: 95C5411
Welcome and acknowledge residents and their guests to Service Excellence Standards (SES); get to know residents and their guests by name, anticipate and address service needs, assist individuals with physical challenge and thank others with genuine appreciation.
Gather, summarize, and provide information to residents and guests about the property and the surrounding area’s amenities, including special events and activities.
Immediately report any defects, identify potential hazards and unsafe work practices to the estate manager; take appropriate measures to ensure safety and well-being of residents, guests and coworkers. Immediately report any incidents, accidents and injuries to the estate manager; document details and facts in (OMS II)
Maintain high integrity and confidentiality of proprietary information, residents’ information and protect estate and company assets.
Communicate positively in a clear, concise and professional language. Answer phone calls with appropriate greetings and etiquette.
Develop and maintain positive working relationships with others, support team to reach company goals and resident satisfaction.
Educate service providers and coach their staff to acknowledge and greet residents by name; help, take note of service request and communicate to the Concierge team for follow up and documentation.
Promptly follows through with common Concierge requests in a residential environment, not restricting to the following examples.
Attending to residents’ domestic requests.
Collection of parcels.
Requirements:
Min education ‘N’ Level or higher.
Min 1 year experience in hotel or customer service.
Good command in English.
Experience in using MS office suite.
Willing to work shift work.
Additional:
Formal Attire required.
AM shift: 8am to 4pm
PM Shift 12pm to 8pm
Work 6 days a week, Sunday Rest.
EA Personnel Name: Jackie Ng
EA Personnel No: R22109024
EA License No: 95C5411