Leads Engagement Specialist
$ 3,000 - $ 3,000 / month
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Job Overview:
As an Automotive Leads Engagement Specialist, you will be the primary point of contact for customers seeking assistance with automotive-related issues, including scheduling of appointment, changing of appointment and other duties. You will provide a high level of customer satisfaction in all interactions.
Key Responsibilities:
Customer Assistance: Respond to customer inquiries related to automotive products and services via phone, email, whatsapp.
Information Provision: Offer accurate information on BYD vehicle and service procedures.
Appointment Scheduling: Assist customers in scheduling service appointments with dealerships or repair centers, ensuring a smooth process.
Record Keeping: Maintain detailed records of customer interactions, service requests, and resolutions in the helpdesk system.
Product Knowledge: Stay updated on automotive industry trends, vehicle models, and service procedures to provide informed support.
Escalation: Identify and escalate complex or unresolved issues to senior support as needed.
Feedback Collection: Gather and document customer feedback to help improve automotive services and address recurring issues.
Follow-Up: Conduct follow-up communications to ensure customer satisfaction and resolution of their concerns.
Required Skills:
Experience in automotive customer service, technical support, or a related role is highly desirable.
Communication: Excellent verbal and written communication skills to clearly convey information and support.
Customer Focus: Dedication to delivering exceptional customer service and ensuring a positive experience for each customer.
Problem-Solving: knowledge in data analytic, ability to diagnose and address automotive issues
Attention to Detail: Accuracy in documenting customer interactions and issues.
Working Schedule: This role required shift work and rotation to work on 1 weekend.
Work Environment: You may involve working in an office, remotely, or a combination of both.
As an Automotive Leads Engagement Specialist, you will be the primary point of contact for customers seeking assistance with automotive-related issues, including scheduling of appointment, changing of appointment and other duties. You will provide a high level of customer satisfaction in all interactions.
Key Responsibilities:
Customer Assistance: Respond to customer inquiries related to automotive products and services via phone, email, whatsapp.
Information Provision: Offer accurate information on BYD vehicle and service procedures.
Appointment Scheduling: Assist customers in scheduling service appointments with dealerships or repair centers, ensuring a smooth process.
Record Keeping: Maintain detailed records of customer interactions, service requests, and resolutions in the helpdesk system.
Product Knowledge: Stay updated on automotive industry trends, vehicle models, and service procedures to provide informed support.
Escalation: Identify and escalate complex or unresolved issues to senior support as needed.
Feedback Collection: Gather and document customer feedback to help improve automotive services and address recurring issues.
Follow-Up: Conduct follow-up communications to ensure customer satisfaction and resolution of their concerns.
Required Skills:
Experience in automotive customer service, technical support, or a related role is highly desirable.
Communication: Excellent verbal and written communication skills to clearly convey information and support.
Customer Focus: Dedication to delivering exceptional customer service and ensuring a positive experience for each customer.
Problem-Solving: knowledge in data analytic, ability to diagnose and address automotive issues
Attention to Detail: Accuracy in documenting customer interactions and issues.
Working Schedule: This role required shift work and rotation to work on 1 weekend.
Work Environment: You may involve working in an office, remotely, or a combination of both.