Junior Desktop Engineer - [Min 1 year Experience ]
$ 3,000 - $ 3,000 / month
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Job Overview:
Manage user accounts, ensure security compliance, address inquiries, perform revalidations, remediate deviations, escalate issues, and support operational needs.
Responsibilities:
Provide support and resolution on 1st level end-user telephonic/email enquiries and issues on in-house applications and standard PC and notebook problem related to Hardware and Operating System.
Logging of service desk calls and documentation of all user requests and problem resolution in problem Ticket system.
Trouble shooting PC hardware, notebook, printer/print server, MS Win 2K/ XP/ Vista, Internet browser, standard Microsoft software, Outlook client and other in-house application problems.
Issuing of inventory tags and manages the IT database for inventory management for IT related equipment.
Provides technical assistance to users on basic desktop request as and when require.
Performs cost allocation charge back to inter department for IT related services.
Performs procurement for department following the internal purchasing process.
Act as a central receiver for all IT related purchased for company departments and thus allocating cost center to finance for the purchases.
Assist to source for IT related equipment quotations from appointed vendors.
Assists in documentation of department related information for safe keeping and retention.
Perform tasks as and when assigned by superior.
Requirement:
Diploma/ITE graduates in Computer Science/Electronics/IT or equivalent
Experience in related field for 1-2 years (Customer service/Call centre)
Relevant experience in supporting PC/notebook hardware, network printer, MS Win 2K vista and standard software (MS office 2K-2007, Antivirus, internet browser) and Outlook client, desktop setup, wireless, Active directory, printer setup, Outlook client, basic TCPIP troubleshooting, VPN setup/ troubleshooting
Manage user accounts, ensure security compliance, address inquiries, perform revalidations, remediate deviations, escalate issues, and support operational needs.
Responsibilities:
Provide support and resolution on 1st level end-user telephonic/email enquiries and issues on in-house applications and standard PC and notebook problem related to Hardware and Operating System.
Logging of service desk calls and documentation of all user requests and problem resolution in problem Ticket system.
Trouble shooting PC hardware, notebook, printer/print server, MS Win 2K/ XP/ Vista, Internet browser, standard Microsoft software, Outlook client and other in-house application problems.
Issuing of inventory tags and manages the IT database for inventory management for IT related equipment.
Provides technical assistance to users on basic desktop request as and when require.
Performs cost allocation charge back to inter department for IT related services.
Performs procurement for department following the internal purchasing process.
Act as a central receiver for all IT related purchased for company departments and thus allocating cost center to finance for the purchases.
Assist to source for IT related equipment quotations from appointed vendors.
Assists in documentation of department related information for safe keeping and retention.
Perform tasks as and when assigned by superior.
Requirement:
Diploma/ITE graduates in Computer Science/Electronics/IT or equivalent
Experience in related field for 1-2 years (Customer service/Call centre)
Relevant experience in supporting PC/notebook hardware, network printer, MS Win 2K vista and standard software (MS office 2K-2007, Antivirus, internet browser) and Outlook client, desktop setup, wireless, Active directory, printer setup, Outlook client, basic TCPIP troubleshooting, VPN setup/ troubleshooting