
Customer Service Staff
- Flexible hours available
- No experience required for this role
- Expected salary: $2,300 - $2,800 per month
Roles & Responsibilities
About the Role
The Customer Service Officer is responsible for the delivery of services to meet the requirement of the customers by coordinating with the different service providers, warehouse and other department. You will form an integral part of the customer service team to play a critical role in driving operational excellence to ensure client satisfaction and loyalty.
This is a 6 months non-extendable/renewal role as an implant and will be working at the customer's site in Kallang permanently.
Key Responsibilities
To monitor inbound shipments, update tracking, provide updates to stakeholders, coordinate customs clearance and unloading at 3PL
To coordinate smooth clearance of inbound shipments with forwarders and perform timely Goods Receipt into SAP system.
To handle daily shipments received from customer and coordinate with appointed 3PL service providers to execute in a timely manner. Process includes; empty return's collection, prompt response to enquiries and the management of customer
To perform regular return shipment of empty canisters and cylinders to customer's plants
Responsible for timely updates of assigned reports
Any other ad-hoc duties assigned from time to time
Qualifications
Minimum GCE ‘O’ level education
Proficient in MS Office
Meticulous and accurate with a positive attitude and able to multi-task
Good team player who can work independently with minimum supervision
Customer oriented with excellent interpersonal and communications skills
Able to work offsite in customer's location