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Guest Services Officer

Salary undisclosed

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Job summary:
  • Flexible hours available
  • 1 year of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $1,800 - $2,000 per month

Before submitting your resume, kindly take note to include the following information or it will not be considered:

  • Current and expected salary (please separate base salary from any allowances/ bonuses/ etc.)

  • Relevant experience and references (if available)

The Sultan Hotel

Front Office Guest Service Officer (Full Time)

  • 5-day work week, including rotating weekends and public holidays (off days for public holidays will be provided in lieu)

  • Rotating 8-hour shifts

Responsibilities

  • Registering all hotel guests and maintaining accurate cashier shifts

  • Communicating and assisting hotel guests with all requests and needs

  • Communicating with different departments to service guest requests

  • Ensuring smooth running of front desk operations during shift

  • Ensuring smooth transition between front office shifts

  • Abidance by Standard Operation Procedures (SOPs)

  • Maintaining and improving all aspects of hotel guest relations

  • Maintaining the integrity of the hotel’s image

Job Benefits

FULL TIME (upon confirmation)

  • Competitive base salary

  • Monthly meal allowance

  • Profit-sharing scheme eligibility ($100 - $500 per month when in force)

  • Medical allowance

  • Paid Annual Leave from 10 days

  • Friendly and warm work environment

Applicant Requirements

  • An excellent command of the English language is a must

  • Applicants must be willing to work public holidays and weekends (with off days provided in lieu for public holidays)

  • Applicant should be disciplined, service and people-oriented, and be comfortable interacting with an international clientele