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Up to $4000 Quality Assurance officer1 year contract ️Office Hours ️City Hall and Ubi

$ 3,500 - $ 3,500 / month

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RecruitFirst is hiring!

You will be outsourced/deployed to our client, as a Quality Assurance Officer !



Quality Assurance Officer

Location: City Hall and Ubi

Duration: Asap – 1 year , Office Hours

Salary: Up to $4,000/ mth + completion bonus

Job scope:

Monitor and assess the quality of channel operations to ensure adherence to organizational standards and guidelines, including conducting sample checks on contact centre agents’ email responses to customer

Perform regular audits, compile quality reports, and suggest improvements to boost efficiency and customer satisfaction

Develop and update quality control policies, training materials, and operational documentation

Work closely with the team lead to identify the root causes of process inefficiencies and implement corrective actions

Offer ongoing training and support to the operations team on quality standards and best practices

Any other Ad-hoc duties

Requirements:

Diploma or Degree in Quality Management, Business or related field

Min 3 years experience in quality assurance in channel or operations environment

Detail-oriented with strong analytical and problem-solving skills

Excellent communication and interpersonal abilities

Singaporeans Only

Interested candidate, please Whatsapp @ 88028349 or Telegram t.me/Leong_xr with these details:

1. Full name

2. Highest qualification

3. Commitment period



Whatsapp for other opportunities too!





Leong Xin Ru/ Dorothy Kee (R1658879)

Outsourcing Team

RecruitFirst Pte Ltd

EA13C6342