Singaporean Only! Customer Service Advisor (Exp in Customer Service/Admin/Islandwide/Up to $2600)
$ 2,100 - $ 2,100 / month
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Responsibilities:
- Represent the company professionally, maintaining a positive and empathetic attitude at all times.
- Identify and address customers' needs by providing accurate information and advice.
- Handle customer complaints, offering suitable solutions and alternatives within the designated time frame; follow up to ensure resolution.
- Coordinate with internal and external stakeholders, including customers, contractors, workshops, etc.
- Prepare quotations and create work orders as needed.
- Raise job orders with workshops and contractors.
- Liaise with controllers and contractors to discuss service/repair quality and pricing.
- Follow up with workshops and contractors regarding vehicle services/repairs, providing feedback to customers.
- Update service/repair schedules and vehicle collection arrangements with customers.
- Investigate customer complaints and resolve issues by providing recommendations within established guidelines.
- Escalate urgent matters to supervisors.
- Perform other ad hoc duties as assigned by supervisors.
Requirements:
- Ability to work under pressure, multitask, prioritize, and manage time effectively.
- Meticulous with a strong work ethic.
- Relevant experience in customer service, administration, or support functions.
- Proficiency in MS Office.
- Familiarity with CRM systems is advantageous.
- Attentive, adaptable, and responsible with strong communication skills.
Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]
Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!
R24121196 | EA License 16C7883
- Represent the company professionally, maintaining a positive and empathetic attitude at all times.
- Identify and address customers' needs by providing accurate information and advice.
- Handle customer complaints, offering suitable solutions and alternatives within the designated time frame; follow up to ensure resolution.
- Coordinate with internal and external stakeholders, including customers, contractors, workshops, etc.
- Prepare quotations and create work orders as needed.
- Raise job orders with workshops and contractors.
- Liaise with controllers and contractors to discuss service/repair quality and pricing.
- Follow up with workshops and contractors regarding vehicle services/repairs, providing feedback to customers.
- Update service/repair schedules and vehicle collection arrangements with customers.
- Investigate customer complaints and resolve issues by providing recommendations within established guidelines.
- Escalate urgent matters to supervisors.
- Perform other ad hoc duties as assigned by supervisors.
Requirements:
- Ability to work under pressure, multitask, prioritize, and manage time effectively.
- Meticulous with a strong work ethic.
- Relevant experience in customer service, administration, or support functions.
- Proficiency in MS Office.
- Familiarity with CRM systems is advantageous.
- Attentive, adaptable, and responsible with strong communication skills.
Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]
Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!
R24121196 | EA License 16C7883