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Responsibilities:
- Attend to cases lodged by residents, review and follow up or assigned to technical team for follow up where necessary.
- Make appointment and meet-up with residents to resolve feedbacks / complaints.
- Address enquiries promptly and professionally, meeting the KPIs set within the Business Unit.
- Deploy cases to the relevant parties (e.g. Government Agencies) for follow up. and follow through to ensure closure of cases.
- Coordinate with the assigned Technical Officers on enforcement matters.
- Coordinate with Agencies on social issues
- Answer Clients Phone calls in a professional and prompt manner
- Have an understanding of client background and their requirements
- Part of Crisis management team & follow up with stakeholders on resolution of cases
- Any other duties assigned by your supervisor
- Excellent Interpersonal Skills to manage relationships with various stakeholders and clients
- Ability to be client –centric while balancing Township needs & controls
- Analytic and Creative problem solving skills
- Acquired communication skills and initiative
- A team player with good initiative
- Familiar with dealing with various stakeholders
- Multilingual skills would be an added advantage
- Training will be provided on Technical Matters
- Entry-level candidate are welcome to apply
- 5 working days (with 1 half-day Saturday every 3 weeks)
Responsibilities:
- Attend to cases lodged by residents, review and follow up or assigned to technical team for follow up where necessary.
- Make appointment and meet-up with residents to resolve feedbacks / complaints.
- Address enquiries promptly and professionally, meeting the KPIs set within the Business Unit.
- Deploy cases to the relevant parties (e.g. Government Agencies) for follow up. and follow through to ensure closure of cases.
- Coordinate with the assigned Technical Officers on enforcement matters.
- Coordinate with Agencies on social issues
- Answer Clients Phone calls in a professional and prompt manner
- Have an understanding of client background and their requirements
- Part of Crisis management team & follow up with stakeholders on resolution of cases
- Any other duties assigned by your supervisor
- Excellent Interpersonal Skills to manage relationships with various stakeholders and clients
- Ability to be client –centric while balancing Township needs & controls
- Analytic and Creative problem solving skills
- Acquired communication skills and initiative
- A team player with good initiative
- Familiar with dealing with various stakeholders
- Multilingual skills would be an added advantage
- Training will be provided on Technical Matters
- Entry-level candidate are welcome to apply
- 5 working days (with 1 half-day Saturday every 3 weeks)