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Jobs or company...
K

Delivery Supervisor / Operations Executive

$ 2,300 - $ 2,800 / month
Checking job availability...
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Delivery Supervisor / Operations Executive

Company: Koko Delivery
Employment Type: Full-Time

Job Overview

Koko Delivery is seeking a dedicated and detail-oriented Delivery Supervisor / Operations Executive to oversee daily delivery operations, manage our team of drivers, and ensure timely, safe, and accurate deliveries. You will play a vital role in maintaining operational excellence, ensuring customer satisfaction, and upholding our core values of reliability, safety, accountability, and customer satisfaction.

Key Responsibilities

  • Team Leadership: Lead and motivate the delivery team to ensure punctuality, professionalism, and adherence to company values.
  • Operational Oversight: Oversee driver shifts, coordinate with clients for smooth operations, and ensure the readiness of drivers at the start of each day.
  • Safety and SOP Enforcement: Ensure all drivers follow safety protocols and standard operating procedures (SOPs), providing guidance in case of incidents and ensuring proper reporting.
  • Driver Management:
  • Create and manage driver schedules.
  • Handle time-off requests and source freelance drivers during peak delivery times.
  • Participate in the hiring process for full-time drivers, including screening, interviewing, and onboarding.
  • Performance Monitoring:
  • Track driver KPIs, including delivery timeliness, customer satisfaction, and any incidents.
  • Conduct regular evaluations and implement performance improvement plans as needed.
  • Training and Development:
  • Train new drivers on tools, protocols, and customer service.
  • Provide ongoing refresher training sessions to ensure drivers remain updated on policies and safety procedures.
  • Compliance and Reporting:
  • Ensure all drivers adhere to company policies and procedures.
  • Assist in reporting any incidents, such as accidents or customer complaints, in a timely and accurate manner.
  • Coordination and Communication:
  • Daily check-ins with drivers to ensure smooth operations.
  • Act as the primary point of contact for driver concerns and escalate issues to higher management when necessary.

Requirements

  • Proven experience in delivery operations, logistics, or a similar supervisory role.
  • Strong leadership skills with the ability to motivate and manage a team.
  • Excellent communication and problem-solving abilities.
  • Familiarity with delivery management software, such as Detrack and Elastic, is an advantage.
  • Ability to work well under pressure and handle tight delivery schedules.
  • A strong understanding of safety regulations and customer service.
  • Flexibility to manage schedules, including sourcing temporary drivers during peak times.

Why Join Us?

  • Supportive Team Environment: Be a part of a company that values teamwork and personal growth.
  • Operational Excellence: We provide the tools and resources to help you lead your team effectively.
  • Impactful Role: You will play a critical role in ensuring smooth daily operations and delivering happiness to our customers.

Job Type: Full-time

Pay: $2,300.00 - $2,800.00 per month

Benefits:

  • Company car

Schedule:

  • Holidays
  • Weekend availability

Supplemental Pay:

  • Performance bonus

Experience:

  • leading a team: 1 year (Required)
  • delivery driver: 2 years (Required)

License/Certification:

  • Class 3 Driving Licence for at least 2 years (Required)

Work Location: In person