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- Client Relationship Management: Serve as the primary contact for assigned clients, building trust-based relationships to ensure their needs are met and expectations exceeded.
- Strategic Account Planning: Develop and execute account plans to drive long-term success, satisfaction, and revenue growth.
- Post-Implementation Success: Oversee post-deployment planning, ensuring seamless support and operational efficiency.
- Client Adoption & Engagement: Design and implement strategies to maximize client adoption and ongoing usage of Moneythor's solutions.
- Retention & Growth: Strengthen client relationships through tailored use cases, product insights, and strategic engagement to enhance retention.
- Business Alignment: Act as a key liaison, maintaining regular touchpoints with client business departments to align solutions with their goals.
- Strategic Advisory: Provide insights and recommendations to optimize client performance and identify new growth opportunities.
- Performance & Revenue Monitoring: Track client satisfaction, resolve issues proactively, and identify upsell or expansion opportunities.
- Finance & Collections: Ensure timely payments by managing finance collections.
- Client Advocacy & Referrals: Support referral and advocacy initiatives by developing case studies, testimonials, and interviews.
- Issue Resolution: Act as the escalation point for client concerns, ensuring swift resolutions and delivering strong value.
- Reporting & Insights: Maintain accurate client records and provide regular reports to internal stakeholders on account health, pipeline, and growth initiatives to drive continuous improvement.
- Bachelor's degree in Business, Finance, IT, Marketing, or a related field; MBA or equivalent experience is a strong advantage.
- Proven experience (3-5 years) as an Account Manager or in a similar client-facing role, preferably in fintech, banking, or enterprise software sectors.
- Strong understanding of account management principles, including strategic planning, client relationship management, and digital transformation trends.
- Exceptional communication and interpersonal skills, with the ability to build trusted relationships across internal and external stakeholders.
- Strong strategic thinking and advisory capabilities to align solutions with client objectives and articulate clear value propositions.
- Proactive and results-driven, with a competitive spirit and the ability to thrive in a fast-paced, flat organizational structure.
- Passion for innovation and a strong work ethic to contribute directly to Moneythor's mission of transforming banking experiences.
- Fluency in English and Arabic.
- Client Relationship Management: Serve as the primary contact for assigned clients, building trust-based relationships to ensure their needs are met and expectations exceeded.
- Strategic Account Planning: Develop and execute account plans to drive long-term success, satisfaction, and revenue growth.
- Post-Implementation Success: Oversee post-deployment planning, ensuring seamless support and operational efficiency.
- Client Adoption & Engagement: Design and implement strategies to maximize client adoption and ongoing usage of Moneythor's solutions.
- Retention & Growth: Strengthen client relationships through tailored use cases, product insights, and strategic engagement to enhance retention.
- Business Alignment: Act as a key liaison, maintaining regular touchpoints with client business departments to align solutions with their goals.
- Strategic Advisory: Provide insights and recommendations to optimize client performance and identify new growth opportunities.
- Performance & Revenue Monitoring: Track client satisfaction, resolve issues proactively, and identify upsell or expansion opportunities.
- Finance & Collections: Ensure timely payments by managing finance collections.
- Client Advocacy & Referrals: Support referral and advocacy initiatives by developing case studies, testimonials, and interviews.
- Issue Resolution: Act as the escalation point for client concerns, ensuring swift resolutions and delivering strong value.
- Reporting & Insights: Maintain accurate client records and provide regular reports to internal stakeholders on account health, pipeline, and growth initiatives to drive continuous improvement.
- Bachelor's degree in Business, Finance, IT, Marketing, or a related field; MBA or equivalent experience is a strong advantage.
- Proven experience (3-5 years) as an Account Manager or in a similar client-facing role, preferably in fintech, banking, or enterprise software sectors.
- Strong understanding of account management principles, including strategic planning, client relationship management, and digital transformation trends.
- Exceptional communication and interpersonal skills, with the ability to build trusted relationships across internal and external stakeholders.
- Strong strategic thinking and advisory capabilities to align solutions with client objectives and articulate clear value propositions.
- Proactive and results-driven, with a competitive spirit and the ability to thrive in a fast-paced, flat organizational structure.
- Passion for innovation and a strong work ethic to contribute directly to Moneythor's mission of transforming banking experiences.
- Fluency in English and Arabic.