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Customer Service Executive (JDE / West)

Salary undisclosed

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Job Description:
  • 6mths Contract
  • Completion Bonus
  • Attractive Benefits
  • MNC
Responsibilities
  • Process and acknowledge customers PO
  • Handle customers queries via email, Salesforce and phone calls.
  • Responsible for processing of customers orders in the system and follow up with factory on stock readiness, availability and delivery schedules.
  • Serves as an interface between customers, sales, division and finance department to resolve order status, production, delivery and billing inquiries, or any customer related issue.
  • Closely monitor delivery from factory and liaise with customer to inform them on changes and get acceptance.
  • Prepare and send shipping documents to customers.
  • Follow up on the quality issue feedback from customers if there is any.
  • Update weekly sales orders for sale forecast reports for management.
  • Serve as backup to team member.
  • Any other ad-hoc assignments by immediate superior.
Requirements
  • Diploma /Degree qualification
  • Preferable with a year of customer services experience.
  • No experience are welcome
  • Positive and strong team player.
  • Good in using Microsoft and Excel.
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.Interested applicants may wish to email your resume in a detailed Word format to [email protected]We regret that only shortlisted candidates will be notified.Cindy Char Sin Yi[email protected]EA License Number: 02C4944Registration Number: R1765345People Profilers Pte LtdTel: 69509736 20 Cecil Street, #08-09,Plus Building, Singapore 049705
Job Description:
  • 6mths Contract
  • Completion Bonus
  • Attractive Benefits
  • MNC
Responsibilities
  • Process and acknowledge customers PO
  • Handle customers queries via email, Salesforce and phone calls.
  • Responsible for processing of customers orders in the system and follow up with factory on stock readiness, availability and delivery schedules.
  • Serves as an interface between customers, sales, division and finance department to resolve order status, production, delivery and billing inquiries, or any customer related issue.
  • Closely monitor delivery from factory and liaise with customer to inform them on changes and get acceptance.
  • Prepare and send shipping documents to customers.
  • Follow up on the quality issue feedback from customers if there is any.
  • Update weekly sales orders for sale forecast reports for management.
  • Serve as backup to team member.
  • Any other ad-hoc assignments by immediate superior.
Requirements
  • Diploma /Degree qualification
  • Preferable with a year of customer services experience.
  • No experience are welcome
  • Positive and strong team player.
  • Good in using Microsoft and Excel.
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.Interested applicants may wish to email your resume in a detailed Word format to [email protected]We regret that only shortlisted candidates will be notified.Cindy Char Sin Yi[email protected]EA License Number: 02C4944Registration Number: R1765345People Profilers Pte LtdTel: 69509736 20 Cecil Street, #08-09,Plus Building, Singapore 049705