
Customer Service Executive (JDE / West)
Salary undisclosed
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Original
Simplified
- 6mths Contract
- Completion Bonus
- Attractive Benefits
- MNC
- Process and acknowledge customers PO
- Handle customers queries via email, Salesforce and phone calls.
- Responsible for processing of customers orders in the system and follow up with factory on stock readiness, availability and delivery schedules.
- Serves as an interface between customers, sales, division and finance department to resolve order status, production, delivery and billing inquiries, or any customer related issue.
- Closely monitor delivery from factory and liaise with customer to inform them on changes and get acceptance.
- Prepare and send shipping documents to customers.
- Follow up on the quality issue feedback from customers if there is any.
- Update weekly sales orders for sale forecast reports for management.
- Serve as backup to team member.
- Any other ad-hoc assignments by immediate superior.
- Diploma /Degree qualification
- Preferable with a year of customer services experience.
- No experience are welcome
- Positive and strong team player.
- Good in using Microsoft and Excel.
- 6mths Contract
- Completion Bonus
- Attractive Benefits
- MNC
- Process and acknowledge customers PO
- Handle customers queries via email, Salesforce and phone calls.
- Responsible for processing of customers orders in the system and follow up with factory on stock readiness, availability and delivery schedules.
- Serves as an interface between customers, sales, division and finance department to resolve order status, production, delivery and billing inquiries, or any customer related issue.
- Closely monitor delivery from factory and liaise with customer to inform them on changes and get acceptance.
- Prepare and send shipping documents to customers.
- Follow up on the quality issue feedback from customers if there is any.
- Update weekly sales orders for sale forecast reports for management.
- Serve as backup to team member.
- Any other ad-hoc assignments by immediate superior.
- Diploma /Degree qualification
- Preferable with a year of customer services experience.
- No experience are welcome
- Positive and strong team player.
- Good in using Microsoft and Excel.