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Maintenance Engineer/ Network Security #IAC

$ 3,000 - $ 3,500 / month

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  • Provide technical support to customers via Phone, Chat, Email and onsite support
  • Support handling will be 7x24 and rotating shift is required
  • Diagnose faults and troubleshoot technical issues
  • Communicate complex technical concepts in layperson’s terms
  • Managing and interpreting customer requirements - listening to clients and using astute questioning to understand,anticipate and exceed their needs
  • Coordinate with other Technical Support team members to escalate cases with unresolved issues to respective product vendor
  • Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends.
  • Continuous Learning in IT industry, particularly new security products and solutions.
  • Any other ad hoc duties assigned by the supervisors.

Requirements:

  • IT or relevant discipline
  • 1 years+ technical experience, preferably in onsite technical support
  • Experience with cybersecurity solutions deployment is preferred
  • Ability to work individually and within a highly collaborative team setting.
  • Highly motivated, fast learner, passionate to learn new product solutions and technology.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

  • Provide technical support to customers via Phone, Chat, Email and onsite support
  • Support handling will be 7x24 and rotating shift is required
  • Diagnose faults and troubleshoot technical issues
  • Communicate complex technical concepts in layperson’s terms
  • Managing and interpreting customer requirements - listening to clients and using astute questioning to understand,anticipate and exceed their needs
  • Coordinate with other Technical Support team members to escalate cases with unresolved issues to respective product vendor
  • Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends.
  • Continuous Learning in IT industry, particularly new security products and solutions.
  • Any other ad hoc duties assigned by the supervisors.

Requirements:

  • IT or relevant discipline
  • 1 years+ technical experience, preferably in onsite technical support
  • Experience with cybersecurity solutions deployment is preferred
  • Ability to work individually and within a highly collaborative team setting.
  • Highly motivated, fast learner, passionate to learn new product solutions and technology.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd