
Maintenance Engineer/ Network Security #IAC
$ 3,000 - $ 3,500 / month
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- Provide technical support to customers via Phone, Chat, Email and onsite support
- Support handling will be 7x24 and rotating shift is required
- Diagnose faults and troubleshoot technical issues
- Communicate complex technical concepts in layperson’s terms
- Managing and interpreting customer requirements - listening to clients and using astute questioning to understand,anticipate and exceed their needs
- Coordinate with other Technical Support team members to escalate cases with unresolved issues to respective product vendor
- Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends.
- Continuous Learning in IT industry, particularly new security products and solutions.
- Any other ad hoc duties assigned by the supervisors.
Requirements:
- IT or relevant discipline
- 1 years+ technical experience, preferably in onsite technical support
- Experience with cybersecurity solutions deployment is preferred
- Ability to work individually and within a highly collaborative team setting.
- Highly motivated, fast learner, passionate to learn new product solutions and technology.
Interested applicants, please email your resume to Andre Chua Jing Ming
Email: [email protected]
CEI Reg No: R1989053
EA Licence No: 99C4599
Recruit Express Pte Ltd
- Provide technical support to customers via Phone, Chat, Email and onsite support
- Support handling will be 7x24 and rotating shift is required
- Diagnose faults and troubleshoot technical issues
- Communicate complex technical concepts in layperson’s terms
- Managing and interpreting customer requirements - listening to clients and using astute questioning to understand,anticipate and exceed their needs
- Coordinate with other Technical Support team members to escalate cases with unresolved issues to respective product vendor
- Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends.
- Continuous Learning in IT industry, particularly new security products and solutions.
- Any other ad hoc duties assigned by the supervisors.
Requirements:
- IT or relevant discipline
- 1 years+ technical experience, preferably in onsite technical support
- Experience with cybersecurity solutions deployment is preferred
- Ability to work individually and within a highly collaborative team setting.
- Highly motivated, fast learner, passionate to learn new product solutions and technology.
Interested applicants, please email your resume to Andre Chua Jing Ming
Email: [email protected]
CEI Reg No: R1989053
EA Licence No: 99C4599
Recruit Express Pte Ltd