Checking job availability...
Original
Simplified
LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!
Be part of our diverse and inclusive team.
Job Responsibilities
Education & Certification
Be part of our diverse and inclusive team.
Job Responsibilities
- Responsible for deriving, directing, and implementing ServiceNow solution aligning to IT strategy and objectives of the properties.
- Responsible for analyzing and approving projects and enhancements requested by the properties
- Main contact point of escalations and process ownership related to ServiceNow
- Direct involvement in Vendor scoring and selection process that impacts ServiceNow
- Lead the design, development, implementation, and maintenance of new and existing features of ServiceNow applications.
- Communicate and collaborate with key stakeholders of each property from requirement in-take to delivery of solutions.
- Implement solutions by customizing or configuring ServiceNow components.
- Ensure the solutions delivered are complied with all defined standards of the organization.
- Ensure the quality of existing and new features are maintained through QA/UAT testing before go-live.
- Support the process improvement initiative of the properties by providing solutions in ServiceNow.
- Manage any technical issues that arise during development, testing and implementation.
- Support the ServiceNow budget and financial decision making which includes licenses and its forecasted growth, professional services, contractors, and trainings.
- Responsible for building and managing both long term and short term ServiceNow roadmap.
- Oversee all ServiceNow projects implemented by vendor professional services, Internal resources, and contractors.
- Direct managing the ServiceNow Team consisting of full-time staff and contractors towards the organization goal.
- Conduct regular meetings with all property’s ServiceNow process owners for updates.
- Provides regular updates to the key stakeholders and IT Management.
Education & Certification
- Bachelor’s Degree in Computer Science or Information technology or equivalent
- 5+ years of hands-on experience in customizing and delivering solutions such as ITIL, CMDB, eForm, and all other ServiceNow applications.
- ITIL Expert Certified - Expert knowledge in ITIL process and hands on expertise in implementing ITIL process across organization
- Project Management Professional Certified – Certified PMP to be able to manage activities, schedule, cost and stakeholders for internal projects. Also use PMP best practices for planning, estimation, execution, and reporting of projects
- System admin and Implementation certifications in ServiceNow preferred
- Certification on programming languages such as Java, Oracle SQL PL/SQL etc.
- Expertise in providing technical solutions and architecting solution design that meets functional and nonfunctional requirements
- Ability to adapt and work effectively within a rapidly changing and growing environment
- Strong strategic thinking including analytical and financial planning skills to meet and exceed goals
- Strong success in recruiting, motivating, conflict resolution, coaching and managing the team
- Self-motivated and willing to "do what it takes" to get the job done
- Customer/User-focused attitude with excellent communication and presentation skills
- Excellent attention to details, ability to multitask, and effective time management skills
- Capable of performing within a dynamic virtual team environment
- Proven track record of exceeding business performance objective