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Customer Service Sales Engineer

  • Full Time, onsite
  • Linde Material Handling Asia Pacific Pte Ltd
  • East, Singapore
$ 3,000 - $ 3,200 / month

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Job Responsibilities

  • Prepare quotation for battery regeneration services, driver familiarization training package and sales,  fleet management, li-ion battery (for lead-acid battery replacement), safety features / products, super elastic tires and wheels
  • Achieve monthly training KPI
  • Open and maintain customer accounts in CRM system
  • Resolve product or service issues
  • Recommend potential products or services to management by collecting customer information and analysing customer needs
  • Support other Customer Service Engineer / Executive and Coordinator when required
  • Meet personal/team KPIs
  • Handle complaints, recommend appropriate solutions and alternatives within the timeline, and follow up on the outcome
  • Handle internal and external enquiries on warranties or terms of sale
  • Compile and generate monthly service revenue reports

Job Requirements

  • Minimum a diploma holder in engineering
  • Have 2 years of relevant experience
  • Good interpersonal and communication skills
  • Familiar with CRM and SAP system
  • Meticulous
  • Able to work independently
  • Team player
  • Proactive and ability to follow up outstanding issue
  • Willing to work at Loyang Way

Job Responsibilities

  • Prepare quotation for battery regeneration services, driver familiarization training package and sales,  fleet management, li-ion battery (for lead-acid battery replacement), safety features / products, super elastic tires and wheels
  • Achieve monthly training KPI
  • Open and maintain customer accounts in CRM system
  • Resolve product or service issues
  • Recommend potential products or services to management by collecting customer information and analysing customer needs
  • Support other Customer Service Engineer / Executive and Coordinator when required
  • Meet personal/team KPIs
  • Handle complaints, recommend appropriate solutions and alternatives within the timeline, and follow up on the outcome
  • Handle internal and external enquiries on warranties or terms of sale
  • Compile and generate monthly service revenue reports

Job Requirements

  • Minimum a diploma holder in engineering
  • Have 2 years of relevant experience
  • Good interpersonal and communication skills
  • Familiar with CRM and SAP system
  • Meticulous
  • Able to work independently
  • Team player
  • Proactive and ability to follow up outstanding issue
  • Willing to work at Loyang Way