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CUSTOMER SERVICE MANAGER

$ 9,000 - $ 12,000 / month

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1. Job descriptions:

• Monitor and ensure that customer service standards and service levels are met or exceeded.

• Schedule shifts and manage team performance.

• Provide ongoing coaching and feedback to staff to improve performance.

• Monitor and achieve sales targets and store profitability.

• Ensure the store operates within budget and minimizes costs.

• Handle customer complaints or issues efficiently and professionally.

• Build strong customer relationships to encourage repeat business.

• Oversee day-to-day store operations, including opening and closing the store.

• Ensure compliance with company policies, procedures, and legal requirements.

• Implement store marketing strategies, including in-store promotions or sales events.

• Monitor KPIs (key performance indicators) related to customer services performance.

2. Job requirements:

• A high school diploma is required, although a bachelor’s degree in business or a related field can be preferred.

• 7-10 years leadership experiences in wholesale business or senior executive role, gained from working your way up the corporate ladder through various roles and jobs.

• Strong leadership and interpersonal skills.

• Excellent communication skills, both written and verbal.

• Customer-oriented mind-sets with problem-solving skills.

• Time management and organizational skills.

3. Skills required

  • Communication skills
  • Negotiation skill
  • Leadership skill
  • Strategic Thinking skills
  • Problem-solving skills

1. Job descriptions:

• Monitor and ensure that customer service standards and service levels are met or exceeded.

• Schedule shifts and manage team performance.

• Provide ongoing coaching and feedback to staff to improve performance.

• Monitor and achieve sales targets and store profitability.

• Ensure the store operates within budget and minimizes costs.

• Handle customer complaints or issues efficiently and professionally.

• Build strong customer relationships to encourage repeat business.

• Oversee day-to-day store operations, including opening and closing the store.

• Ensure compliance with company policies, procedures, and legal requirements.

• Implement store marketing strategies, including in-store promotions or sales events.

• Monitor KPIs (key performance indicators) related to customer services performance.

2. Job requirements:

• A high school diploma is required, although a bachelor’s degree in business or a related field can be preferred.

• 7-10 years leadership experiences in wholesale business or senior executive role, gained from working your way up the corporate ladder through various roles and jobs.

• Strong leadership and interpersonal skills.

• Excellent communication skills, both written and verbal.

• Customer-oriented mind-sets with problem-solving skills.

• Time management and organizational skills.

3. Skills required

  • Communication skills
  • Negotiation skill
  • Leadership skill
  • Strategic Thinking skills
  • Problem-solving skills