Sales & Operation Executive

Job Purpose:

We are seeking a highly organized and detail-oriented Sales & Operation Executive to join our team. You will play a crucial role in ensuring the smooth and efficient operation of our travel services. Your responsibilities will include VISA service, coordinating bookings, reservations, transportation arrangements, and itinerary optimization. You will work closely with various teams to ensure excellent customer service and seamless travel experiences for our clients. The ideal candidate will be proficient in handling multiple tasks, possess strong communication skills, and be able to thrive in a fast-paced, customer-focused environment.

Responsibilities:

• Coordinate and manage travel operations, including VISA services, bookings, reservations, and travel arrangements.
• Collaborate with suppliers, hotels, and transportation services to ensure seamless execution of travel plans.
• Optimize itineraries to maximize customer satisfaction and provide personalized travel experiences.
• Handle all aspects of destination exploring, including researching attractions, activities, and cultural experiences.
• Prepare and present travel plans, quotations, and itineraries to clients in a professional and persuasive manner.
• Maintain accurate records of bookings, reservations, and financial transactions.
• Ensure compliance with industry regulations and company policies.
• Address and resolve any issues or complaints from clients in a timely and efficient manner.
• Liaise with various internal teams, including sales, marketing, and customer service, to ensure a seamless customer experience.
• Continuously seek opportunities to enhance operational efficiency and customer satisfaction.
• Stay updated on industry trends, new destinations, and travel products.

Qualifications:

• Proven experience in the travel industry, preferably in inbound travel services.
• Excellent command of the Chinese language (reading, writing, and speaking) to effectively communicate with Chinese-speaking clients.
• Strong computer skills, including proficiency in travel booking systems, Microsoft Office, and online research.
• Ability to work under pressure and meet tight deadlines.
• Exceptional organizational skills and attention to detail.
• Self-motivated and able to work independently as well as in a team.
• Excellent problem-solving and decision-making abilities.
• Exceptional customer service and interpersonal skills.
• Knowledge of popular travel destinations, attractions, and cultural practices.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

Job Purpose:

We are seeking a highly organized and detail-oriented Sales & Operation Executive to join our team. You will play a crucial role in ensuring the smooth and efficient operation of our travel services. Your responsibilities will include VISA service, coordinating bookings, reservations, transportation arrangements, and itinerary optimization. You will work closely with various teams to ensure excellent customer service and seamless travel experiences for our clients. The ideal candidate will be proficient in handling multiple tasks, possess strong communication skills, and be able to thrive in a fast-paced, customer-focused environment.

Responsibilities:

• Coordinate and manage travel operations, including VISA services, bookings, reservations, and travel arrangements.
• Collaborate with suppliers, hotels, and transportation services to ensure seamless execution of travel plans.
• Optimize itineraries to maximize customer satisfaction and provide personalized travel experiences.
• Handle all aspects of destination exploring, including researching attractions, activities, and cultural experiences.
• Prepare and present travel plans, quotations, and itineraries to clients in a professional and persuasive manner.
• Maintain accurate records of bookings, reservations, and financial transactions.
• Ensure compliance with industry regulations and company policies.
• Address and resolve any issues or complaints from clients in a timely and efficient manner.
• Liaise with various internal teams, including sales, marketing, and customer service, to ensure a seamless customer experience.
• Continuously seek opportunities to enhance operational efficiency and customer satisfaction.
• Stay updated on industry trends, new destinations, and travel products.

Qualifications:

• Proven experience in the travel industry, preferably in inbound travel services.
• Excellent command of the Chinese language (reading, writing, and speaking) to effectively communicate with Chinese-speaking clients.
• Strong computer skills, including proficiency in travel booking systems, Microsoft Office, and online research.
• Ability to work under pressure and meet tight deadlines.
• Exceptional organizational skills and attention to detail.
• Self-motivated and able to work independently as well as in a team.
• Excellent problem-solving and decision-making abilities.
• Exceptional customer service and interpersonal skills.
• Knowledge of popular travel destinations, attractions, and cultural practices.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.