Executive, Student Services

Accountabilities:

Learner-Centred Service Delivery:

• Execute the day-to-day work processes for the smooth delivery of services to SIM GE learners.
• Support the Supervisor in monitoring the day-to-day work processes for the smooth delivery of services to SIM GE learner.

Leadership:

• Provide guidance to team members to perform their duties effectively and efficiently.

Performance Management:

• Conduct monthly analysis of the team's student interactions through the monthly scorecard; provide training and coaching to team members to improve performance if required.

Budgeting and Resource Allocation:

• ​Provide inputs for the annual budget of Student Services department.

Continuous Improvement and Innovation:

• Plan, review and supervise improvements on systems and processes to improve the efficiency and effectiveness of Student Services department.

Quality Control:

• Implement check procedure and monitors to ensure that SIM GE student interactions are responded to in accordance to policies, procedures and regulatory requirements.
• Support and coordinate audits on Student Services department

Job Requirements:

• Preferably degree with at least 3 - 6 years of relevant work experience, including in a supervisory position, within a customer-focused environment, preferably in an education setting
• Understanding of frontline customer/call center operations, with knowledge of customer service and enquiry-handling processes
• Bilingual with good command of spoken and written English
• Working knowledge of Microsoft Office software
• Excellent interpersonal, communication and presentation skills
• Good planning and organizational skills
• Ability to engage effectively with people of diverse background 4. A team player who is able to work with academic staff and administrative support personnel
• Result-oriented
• Resourceful
• Able to work independently and as a member of multiple and varied teams

We regret that only shortlisted candidates will be notified.

Accountabilities:

Learner-Centred Service Delivery:

• Execute the day-to-day work processes for the smooth delivery of services to SIM GE learners.
• Support the Supervisor in monitoring the day-to-day work processes for the smooth delivery of services to SIM GE learner.

Leadership:

• Provide guidance to team members to perform their duties effectively and efficiently.

Performance Management:

• Conduct monthly analysis of the team's student interactions through the monthly scorecard; provide training and coaching to team members to improve performance if required.

Budgeting and Resource Allocation:

• ​Provide inputs for the annual budget of Student Services department.

Continuous Improvement and Innovation:

• Plan, review and supervise improvements on systems and processes to improve the efficiency and effectiveness of Student Services department.

Quality Control:

• Implement check procedure and monitors to ensure that SIM GE student interactions are responded to in accordance to policies, procedures and regulatory requirements.
• Support and coordinate audits on Student Services department

Job Requirements:

• Preferably degree with at least 3 - 6 years of relevant work experience, including in a supervisory position, within a customer-focused environment, preferably in an education setting
• Understanding of frontline customer/call center operations, with knowledge of customer service and enquiry-handling processes
• Bilingual with good command of spoken and written English
• Working knowledge of Microsoft Office software
• Excellent interpersonal, communication and presentation skills
• Good planning and organizational skills
• Ability to engage effectively with people of diverse background 4. A team player who is able to work with academic staff and administrative support personnel
• Result-oriented
• Resourceful
• Able to work independently and as a member of multiple and varied teams

We regret that only shortlisted candidates will be notified.