Assistant Store Manager
$ 2,500 - $ 2,800 / month
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Job Overview:
As the Assistant Store Manager, you will work closely with the Store Manager to ensure the smooth operation of the café. You will assist with overseeing staff, ensuring top-tier customer service, managing inventory, and maintaining a welcoming and efficient store environment.
Key Responsibilities:
Team Leadership & Support:
- Assist in recruiting, training, and developing baristas and support staff to ensure a high-performing team.
- Provide guidance, coaching, and support to staff members, helping them improve their skills and meet performance expectations.
- Maintain a positive, team-focused atmosphere that encourages open communication, collaboration, and excellence in customer service.
- Lead by example, promoting professionalism, customer care, and a strong work ethic.
Customer Service Excellence:
- Ensure all customers are provided with exceptional service, addressing inquiries, concerns, or complaints promptly and professionally.
- Monitor customer satisfaction through feedback, making improvements as needed to enhance the overall guest experience.
- Promote a friendly, welcoming environment that fosters customer loyalty and encourages repeat visits.
Operational Support:
- Assist the Store Manager in overseeing daily operations, ensuring the café runs efficiently, and maintaining high operational standards.
- Monitor and adjust staffing levels according to customer volume and business needs, ensuring smooth operations at all times.
- Manage opening and closing duties, including cash handling, register balancing, and preparing the store for the next shift.
- Ensure all company policies and procedures are followed, particularly around health, safety, and cleanliness.
Inventory Management:
- Assist in managing stock levels, placing orders, and receiving deliveries to ensure that the café is properly stocked with necessary supplies.
- Monitor inventory levels to reduce wastage and ensure cost-effective operations.
- Organize and manage the stockroom, ensuring all supplies are stored correctly and in an accessible manner.
Sales & Financial Support:
- Help the Store Manager meet sales goals by identifying opportunities for growth, increasing customer engagement, and promoting café offerings.
- Assist in managing cash flow, including handling financial transactions, preparing financial reports, and maintaining accurate records.
- Track performance metrics (sales, inventory levels, customer feedback) and assist in making adjustments to improve efficiency and profitability.
Quality Control & Standards:
- Ensure that all products, especially coffee and food items, are prepared according to the café’s standards.
- Regularly check for quality control, cleanliness, and product consistency.
- Help maintain the store's ambiance by ensuring cleanliness and organization throughout the café, including the kitchen, barista station, and seating areas.
Problem Solving & Issue Resolution:
- Address operational challenges, customer complaints, and employee concerns quickly and effectively.
- Help ensure that issues are resolved in a timely manner and that the team is supported to deliver high-quality service.
Job Overview:
As the Assistant Store Manager, you will work closely with the Store Manager to ensure the smooth operation of the café. You will assist with overseeing staff, ensuring top-tier customer service, managing inventory, and maintaining a welcoming and efficient store environment.
Key Responsibilities:
Team Leadership & Support:
- Assist in recruiting, training, and developing baristas and support staff to ensure a high-performing team.
- Provide guidance, coaching, and support to staff members, helping them improve their skills and meet performance expectations.
- Maintain a positive, team-focused atmosphere that encourages open communication, collaboration, and excellence in customer service.
- Lead by example, promoting professionalism, customer care, and a strong work ethic.
Customer Service Excellence:
- Ensure all customers are provided with exceptional service, addressing inquiries, concerns, or complaints promptly and professionally.
- Monitor customer satisfaction through feedback, making improvements as needed to enhance the overall guest experience.
- Promote a friendly, welcoming environment that fosters customer loyalty and encourages repeat visits.
Operational Support:
- Assist the Store Manager in overseeing daily operations, ensuring the café runs efficiently, and maintaining high operational standards.
- Monitor and adjust staffing levels according to customer volume and business needs, ensuring smooth operations at all times.
- Manage opening and closing duties, including cash handling, register balancing, and preparing the store for the next shift.
- Ensure all company policies and procedures are followed, particularly around health, safety, and cleanliness.
Inventory Management:
- Assist in managing stock levels, placing orders, and receiving deliveries to ensure that the café is properly stocked with necessary supplies.
- Monitor inventory levels to reduce wastage and ensure cost-effective operations.
- Organize and manage the stockroom, ensuring all supplies are stored correctly and in an accessible manner.
Sales & Financial Support:
- Help the Store Manager meet sales goals by identifying opportunities for growth, increasing customer engagement, and promoting café offerings.
- Assist in managing cash flow, including handling financial transactions, preparing financial reports, and maintaining accurate records.
- Track performance metrics (sales, inventory levels, customer feedback) and assist in making adjustments to improve efficiency and profitability.
Quality Control & Standards:
- Ensure that all products, especially coffee and food items, are prepared according to the café’s standards.
- Regularly check for quality control, cleanliness, and product consistency.
- Help maintain the store's ambiance by ensuring cleanliness and organization throughout the café, including the kitchen, barista station, and seating areas.
Problem Solving & Issue Resolution:
- Address operational challenges, customer complaints, and employee concerns quickly and effectively.
- Help ensure that issues are resolved in a timely manner and that the team is supported to deliver high-quality service.