
Quality Assurance (Call Centre/ MNC) #HZO
$ 3,200 - $ 4,000 / month
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Duration: 1 yr contract
Salary: Up to $4K
Location: East
Job Scope:
- Monitor and evaluate the quality of channel operations processes to ensure compliance with organizational standards and guidelines. This includes performing sample checks on contact centre agents’ email response to citizens.
- Conduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.
- Develop and maintain quality control policies, training materials, and operational documentation.
- Collaborate with the team lead to identify root causes of process inefficiencies and implement corrective actions.
- Provide regular training and guidance to the operations team on quality standards and best practices.
Job Requirements:
- Min. Diploma in any relevant field
- To have experience in QA call centre
For interested applicants, please send your updated resume to:
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599
Duration: 1 yr contract
Salary: Up to $4K
Location: East
Job Scope:
- Monitor and evaluate the quality of channel operations processes to ensure compliance with organizational standards and guidelines. This includes performing sample checks on contact centre agents’ email response to citizens.
- Conduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.
- Develop and maintain quality control policies, training materials, and operational documentation.
- Collaborate with the team lead to identify root causes of process inefficiencies and implement corrective actions.
- Provide regular training and guidance to the operations team on quality standards and best practices.
Job Requirements:
- Min. Diploma in any relevant field
- To have experience in QA call centre
For interested applicants, please send your updated resume to:
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599