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Quality Assurance (Call Centre/ MNC) #HZO

$ 3,200 - $ 4,000 / month

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Duration: 1 yr contract

Salary: Up to $4K

Location: East

Job Scope:

  • Monitor and evaluate the quality of channel operations processes to ensure compliance with organizational standards and guidelines. This includes performing sample checks on contact centre agents’ email response to citizens.
  • Conduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.
  • Develop and maintain quality control policies, training materials, and operational documentation.
  • Collaborate with the team lead to identify root causes of process inefficiencies and implement corrective actions.
  • Provide regular training and guidance to the operations team on quality standards and best practices.

Job Requirements:

- Min. Diploma in any relevant field

- To have experience in QA call centre

For interested applicants, please send your updated resume to:
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

Duration: 1 yr contract

Salary: Up to $4K

Location: East

Job Scope:

  • Monitor and evaluate the quality of channel operations processes to ensure compliance with organizational standards and guidelines. This includes performing sample checks on contact centre agents’ email response to citizens.
  • Conduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.
  • Develop and maintain quality control policies, training materials, and operational documentation.
  • Collaborate with the team lead to identify root causes of process inefficiencies and implement corrective actions.
  • Provide regular training and guidance to the operations team on quality standards and best practices.

Job Requirements:

- Min. Diploma in any relevant field

- To have experience in QA call centre

For interested applicants, please send your updated resume to:
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599