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Job Overview:
As a Service Crew member at 6oz Espresso Bar, you will be the face of our café, providing exceptional customer service and ensuring that customers have a great experience. You will be responsible for greeting customers, taking orders, preparing drinks, serving food, and maintaining a clean and organized café environment.
Key Responsibilities:
Customer Service Excellence:
- Greet and welcome customers in a friendly, professional manner as they enter the café.
- Take customer orders accurately, ensuring that their requests are understood and met.
- Provide menu recommendations, explain special offers, and ensure customers are informed of available items.
- Serve food and drinks to customers efficiently and with a positive attitude.
- Handle customer inquiries, requests, and concerns promptly and courteously to ensure a positive dining experience.
- Ensure customer satisfaction by addressing issues or complaints in a professional and calm manner.
Order Management:
- Take customer orders and input them into the point-of-sale (POS) system accurately.
- Ensure that orders are prepared and served in a timely manner, adhering to café standards.
- Coordinate with baristas and kitchen staff to ensure the smooth flow of orders and minimize wait times.
Food & Beverage Preparation:
- Assist in the preparation and presentation of coffee, tea, and other beverages, following café recipes and presentation standards.
- Help in preparing food items such as pastries, sandwiches, or salads, and assist with any kitchen duties as needed.
- Ensure that all beverages and food are prepared to a high standard, consistently and efficiently.
Cafe Maintenance & Cleanliness:
- Maintain a clean and organized café environment, including cleaning tables, floors, and restrooms as needed.
- Ensure that all service areas, including the counter, beverage stations, and seating areas, are clean and well-stocked.
- Follow all health and safety regulations, including food hygiene and sanitation procedures.
- Regularly check and restock supplies such as napkins, straws, cups, and condiments.
Cash Handling & Payments:
- Operate the POS system to process customer transactions, including cash and card payments.
- Handle cash and other forms of payment accurately and efficiently.
- Provide correct change and receipts, and ensure all transactions are recorded correctly in the system.
Team Collaboration:
- Work closely with team members to ensure smooth café operations, providing assistance during busy periods.
- Assist colleagues in preparing orders and cleaning up as needed to ensure quick and efficient service.
- Contribute to a positive work environment by maintaining a cooperative and supportive attitude with colleagues.
Health & Safety Compliance:
- Adhere to food safety and hygiene regulations, ensuring the café operates in compliance with local laws.
- Follow proper handling and storage procedures for food and beverages to maintain quality and safety.
Job Overview:
As a Service Crew member at 6oz Espresso Bar, you will be the face of our café, providing exceptional customer service and ensuring that customers have a great experience. You will be responsible for greeting customers, taking orders, preparing drinks, serving food, and maintaining a clean and organized café environment.
Key Responsibilities:
Customer Service Excellence:
- Greet and welcome customers in a friendly, professional manner as they enter the café.
- Take customer orders accurately, ensuring that their requests are understood and met.
- Provide menu recommendations, explain special offers, and ensure customers are informed of available items.
- Serve food and drinks to customers efficiently and with a positive attitude.
- Handle customer inquiries, requests, and concerns promptly and courteously to ensure a positive dining experience.
- Ensure customer satisfaction by addressing issues or complaints in a professional and calm manner.
Order Management:
- Take customer orders and input them into the point-of-sale (POS) system accurately.
- Ensure that orders are prepared and served in a timely manner, adhering to café standards.
- Coordinate with baristas and kitchen staff to ensure the smooth flow of orders and minimize wait times.
Food & Beverage Preparation:
- Assist in the preparation and presentation of coffee, tea, and other beverages, following café recipes and presentation standards.
- Help in preparing food items such as pastries, sandwiches, or salads, and assist with any kitchen duties as needed.
- Ensure that all beverages and food are prepared to a high standard, consistently and efficiently.
Cafe Maintenance & Cleanliness:
- Maintain a clean and organized café environment, including cleaning tables, floors, and restrooms as needed.
- Ensure that all service areas, including the counter, beverage stations, and seating areas, are clean and well-stocked.
- Follow all health and safety regulations, including food hygiene and sanitation procedures.
- Regularly check and restock supplies such as napkins, straws, cups, and condiments.
Cash Handling & Payments:
- Operate the POS system to process customer transactions, including cash and card payments.
- Handle cash and other forms of payment accurately and efficiently.
- Provide correct change and receipts, and ensure all transactions are recorded correctly in the system.
Team Collaboration:
- Work closely with team members to ensure smooth café operations, providing assistance during busy periods.
- Assist colleagues in preparing orders and cleaning up as needed to ensure quick and efficient service.
- Contribute to a positive work environment by maintaining a cooperative and supportive attitude with colleagues.
Health & Safety Compliance:
- Adhere to food safety and hygiene regulations, ensuring the café operates in compliance with local laws.
- Follow proper handling and storage procedures for food and beverages to maintain quality and safety.