Job Overview:
As the Operations Manager, you will be responsible for ensuring the smooth and efficient operation of the café. You will oversee all aspects of the business, including staffing, inventory management, customer service, and financial performance. Your goal will be to create a positive and productive work environment, deliver outstanding service to customers, and ensure that the café operates at peak efficiency while maintaining high-quality standards.
Key Responsibilities:
- Team Leadership:Lead, train, and motivate café staff (baristas, kitchen, and service team).
Create staff schedules and ensure the team is always ready to work.
Handle staff issues and ensure a positive work environment.
- Customer Service:Ensure customers receive excellent service and a great experience.
Handle customer complaints or concerns professionally.
- Operations:Oversee daily café operations, ensuring smooth processes and high-quality service.
Manage inventory, order supplies, and ensure stock levels are appropriate.
Ensure the café is clean and meets health and safety standards.
- Financial Management:Monitor costs, including staff wages and supplies, to stay within budget.
Track sales and ensure the café is meeting financial goals.
- Marketing & Promotions:Work with marketing to promote special offers, events, or new products.
Help keep the café’s online and in-store promotions consistent with the brand.
- Supplier Management:Manage supplier relationships to ensure timely deliveries and good product quality.
Job Overview:
As the Operations Manager, you will be responsible for ensuring the smooth and efficient operation of the café. You will oversee all aspects of the business, including staffing, inventory management, customer service, and financial performance. Your goal will be to create a positive and productive work environment, deliver outstanding service to customers, and ensure that the café operates at peak efficiency while maintaining high-quality standards.
Key Responsibilities:
- Team Leadership:Lead, train, and motivate café staff (baristas, kitchen, and service team).
Create staff schedules and ensure the team is always ready to work.
Handle staff issues and ensure a positive work environment.
- Customer Service:Ensure customers receive excellent service and a great experience.
Handle customer complaints or concerns professionally.
- Operations:Oversee daily café operations, ensuring smooth processes and high-quality service.
Manage inventory, order supplies, and ensure stock levels are appropriate.
Ensure the café is clean and meets health and safety standards.
- Financial Management:Monitor costs, including staff wages and supplies, to stay within budget.
Track sales and ensure the café is meeting financial goals.
- Marketing & Promotions:Work with marketing to promote special offers, events, or new products.
Help keep the café’s online and in-store promotions consistent with the brand.
- Supplier Management:Manage supplier relationships to ensure timely deliveries and good product quality.