
Technical Support Engineer - Robotics
Responsibilities:
Collaborating with the technical team to diagnose and resolve technical issues reported
by customers.
Document and report recurring issues to support continuous improvement and product
development.
JIRA Ticket Monitoring and Resolution (Robot issues and requests), which include:
Assigning tickets to appropriate assignee, and ensuring all tickets are closed
eventually with proper updates to the tickets.
Providing resolution as a tier-3 technical support for robotic systems, including
hardware, software, and firmware components.
Client communication and support - manage multiple client groups and maintain
proactive communication (including WhatsApp responses, execution of action items from
client meetings)
Review and verify client reports before sending them to clients
Requirements:
Diploma in Robotics, Electrical Engineering, Mechanical Engineering, Computer Science,
or a related field.
2+ years of experience in technical support
Excellent problem-solving skills with the ability to tackle complex technical issues.
Strong communication and interpersonal skills, with the ability to effectively bridge gaps
between technical and non-technical teams.
Good English communication skills (verbal and written).
Familiarity with Linux platforms, including configuration, Unix shell scripting, and
Command Line Interface (CLI) operations.
Responsibilities:
● Collaborating with the technical team to diagnose and resolve technical issues reported
by customers.
● Document and report recurring issues to support continuous improvement and product
development.
● JIRA Ticket Monitoring and Resolution (Robot issues and requests), which include:
○ Assigning tickets to appropriate assignee, and ensuring all tickets are closed
eventually with proper updates to the tickets.
○ Providing resolution as a tier-3 technical support for robotic systems, including
hardware, software, and firmware components.
● Client communication and support - manage multiple client groups and maintain
proactive communication (including WhatsApp responses, execution of action items from
client meetings)
● Review and verify client reports before sending them to clients
Requirements:
● Diploma in Robotics, Electrical Engineering, Mechanical Engineering, Computer Science,
or a related field.
● 2+ years of experience in technical support
● Excellent problem-solving skills with the ability to tackle complex technical issues.
● Strong communication and interpersonal skills, with the ability to effectively bridge gaps
between technical and non-technical teams.
● Good English communication skills (verbal and written).
● Familiarity with Linux platforms, including configuration, Unix shell scripting, and
Command Line Interface (CLI) operations.