
1 year Call Centre Quality Assurance #EAT
$ 3,000 - $ 4,000 / month
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Responsibilities
- Monitor and evaluate the quality of channel operations processes to ensure compliance with organizational standards and guidelines. This includes performing sample checks on contact centre agents’ email response to citizens.
- Conduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.
- Develop and maintain quality control policies, training materials, and operational documentation.
- Collaborate with the team lead to identify root causes of process inefficiencies and implement corrective actions.
- Provide regular training and guidance to the operations team on quality standards and best practices.
- Other duties as assigned
Requirements:
- Min diploma and above with call centre experience
- Experience in handling and audit quality issues
For interested candidates, please send your updated resume:
Email: [email protected]
Angela Teh Ling Wei
(CEI No.R1104464)
Recruit Express Pte Ltd
EA License No. 99C4599
Responsibilities
- Monitor and evaluate the quality of channel operations processes to ensure compliance with organizational standards and guidelines. This includes performing sample checks on contact centre agents’ email response to citizens.
- Conduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.
- Develop and maintain quality control policies, training materials, and operational documentation.
- Collaborate with the team lead to identify root causes of process inefficiencies and implement corrective actions.
- Provide regular training and guidance to the operations team on quality standards and best practices.
- Other duties as assigned
Requirements:
- Min diploma and above with call centre experience
- Experience in handling and audit quality issues
For interested candidates, please send your updated resume:
Email: [email protected]
Angela Teh Ling Wei
(CEI No.R1104464)
Recruit Express Pte Ltd
EA License No. 99C4599