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1 year Call Centre Quality Assurance #EAT

$ 3,000 - $ 4,000 / month

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Responsibilities

  • Monitor and evaluate the quality of channel operations processes to ensure compliance with organizational standards and guidelines. This includes performing sample checks on contact centre agents’ email response to citizens.
  • Conduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.
  • Develop and maintain quality control policies, training materials, and operational documentation.
  • Collaborate with the team lead to identify root causes of process inefficiencies and implement corrective actions.
  • Provide regular training and guidance to the operations team on quality standards and best practices.
  • Other duties as assigned

Requirements:

  • Min diploma and above with call centre experience
  • Experience in handling and audit quality issues

For interested candidates, please send your updated resume:

Email: [email protected]

Angela Teh Ling Wei

(CEI No.R1104464)

Recruit Express Pte Ltd

EA License No. 99C4599

Responsibilities

  • Monitor and evaluate the quality of channel operations processes to ensure compliance with organizational standards and guidelines. This includes performing sample checks on contact centre agents’ email response to citizens.
  • Conduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.
  • Develop and maintain quality control policies, training materials, and operational documentation.
  • Collaborate with the team lead to identify root causes of process inefficiencies and implement corrective actions.
  • Provide regular training and guidance to the operations team on quality standards and best practices.
  • Other duties as assigned

Requirements:

  • Min diploma and above with call centre experience
  • Experience in handling and audit quality issues

For interested candidates, please send your updated resume:

Email: [email protected]

Angela Teh Ling Wei

(CEI No.R1104464)

Recruit Express Pte Ltd

EA License No. 99C4599