Customer Service Officer
$ 2,500 - $ 2,500 / month
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Service Operations & Administration:
Attend to walk in customers for repairs, enquiries, appointment scheduling, process job orders.
Provide front line customer service by identifying customers' needs and provide professional consultations on products, appointments and technical support matters.
Handle escalated written requests through email, coordinating between internal and external stakeholders to resolve issues effectively.
Product tracking and warranty including generation, product movement status update, registration and verification large-based projects installation in addition to retail distribution route.
Manage and maintain customer and vendor database (entities, clients, partners etc).
Liaise with colleagues in office, contractors, dealers, main-con, developer and consultants as appropriate resource to resolve customers' issues.
Reporting:
Verify cash-handling transactions and manage accounts receivable on daily basis.
Process Job order listing reporting, daily and monthly sales reports.
Other administrative duties for daily operations such as stationery, mask ordering, petty cash etc).
Requirements
Certificate in Business Administration / O Levels or relevant disciplines.
Preferably with 1 year of customer service.
You are comfortable with handling customers face to face, emails, phone calls.
Experience in customer dealing with after sales warranty, registration, appointment scheduling and other general enquiries.
Proficient in MS office (MS Office applications, Outlook, Email).
Strong customer orientation with the ability to actively listen, understand customer needs, manage and defuse conflicts, and provide appropriate solutions.
Attend to walk in customers for repairs, enquiries, appointment scheduling, process job orders.
Provide front line customer service by identifying customers' needs and provide professional consultations on products, appointments and technical support matters.
Handle escalated written requests through email, coordinating between internal and external stakeholders to resolve issues effectively.
Product tracking and warranty including generation, product movement status update, registration and verification large-based projects installation in addition to retail distribution route.
Manage and maintain customer and vendor database (entities, clients, partners etc).
Liaise with colleagues in office, contractors, dealers, main-con, developer and consultants as appropriate resource to resolve customers' issues.
Reporting:
Verify cash-handling transactions and manage accounts receivable on daily basis.
Process Job order listing reporting, daily and monthly sales reports.
Other administrative duties for daily operations such as stationery, mask ordering, petty cash etc).
Requirements
Certificate in Business Administration / O Levels or relevant disciplines.
Preferably with 1 year of customer service.
You are comfortable with handling customers face to face, emails, phone calls.
Experience in customer dealing with after sales warranty, registration, appointment scheduling and other general enquiries.
Proficient in MS office (MS Office applications, Outlook, Email).
Strong customer orientation with the ability to actively listen, understand customer needs, manage and defuse conflicts, and provide appropriate solutions.