
12 months contract Call Centre Quality Assurance (Up to $4K) #NKC
$ 3,500 - $ 4,000 / month
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Location: Ubi
- Ensure channel operations follow company standards by reviewing processes and checking contact centre agents' email responses.
- Conduct audits, prepare reports, and suggest improvements for better efficiency and customer satisfaction.
- Maintain quality control policies, training materials, and documentation.
- Work with the team lead to identify and fix process inefficiencies.
- Train and guide the operations team on quality standards and best practices.
Interested applicants may email resume to [email protected]
Jessie Hoe Huey Miin (CEI Registration No: R1103861)
Recruit Express Pte Ltd (EA: 99C4599)
Location: Ubi
- Ensure channel operations follow company standards by reviewing processes and checking contact centre agents' email responses.
- Conduct audits, prepare reports, and suggest improvements for better efficiency and customer satisfaction.
- Maintain quality control policies, training materials, and documentation.
- Work with the team lead to identify and fix process inefficiencies.
- Train and guide the operations team on quality standards and best practices.
Interested applicants may email resume to [email protected]
Jessie Hoe Huey Miin (CEI Registration No: R1103861)
Recruit Express Pte Ltd (EA: 99C4599)