
Customer Service Manager
$ 3,000 - $ 3,000 / month
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Job Description:
As the Customer Service Manager, you will be the face of our brand, responsible for ensuring that every customer interaction is positive, seamless, and exceeds expectations. You’ll lead our team of dedicated counter service staff at our 11 outlets islandwide, seek to optimise processes, and implement strategies that enhance the overall customer experience across our in-store, online, and mobile platforms.
Key Responsibilities
Management related responsibilities:
Lead and manage the counter service team, fostering a culture of excellence and accountability.
Managed the counter service team’s rostering and leave requests
Conduct training and development programs to upskill staff and improve their performance.
Develop and implement customer service protocols and processes to enhance the efficiency and effectiveness of the team.
Collaborate closely with the operations teams to ensure a consistent and superior customer experience across all touchpoints.
Stay ahead of industry trends and bring innovative ideas to improve customer engagement and loyalty.
Customer Service related Responsibilities
Cover all basic customer service responsibilities such as answering enquiries, arranging pick up and delivery schedule
Review attention to office and leather items from collection points and ensure customer’s requests are followed through
Handle escalated customer issues with a calm and solution-focused approach, resolving conflicts and finding win-win outcomes.
Ensure the highest standard of customer satisfaction, addressing customer inquiries, complaints, and feedback in a timely and professional manner.
As the Customer Service Manager, you will be the face of our brand, responsible for ensuring that every customer interaction is positive, seamless, and exceeds expectations. You’ll lead our team of dedicated counter service staff at our 11 outlets islandwide, seek to optimise processes, and implement strategies that enhance the overall customer experience across our in-store, online, and mobile platforms.
Key Responsibilities
Management related responsibilities:
Lead and manage the counter service team, fostering a culture of excellence and accountability.
Managed the counter service team’s rostering and leave requests
Conduct training and development programs to upskill staff and improve their performance.
Develop and implement customer service protocols and processes to enhance the efficiency and effectiveness of the team.
Collaborate closely with the operations teams to ensure a consistent and superior customer experience across all touchpoints.
Stay ahead of industry trends and bring innovative ideas to improve customer engagement and loyalty.
Customer Service related Responsibilities
Cover all basic customer service responsibilities such as answering enquiries, arranging pick up and delivery schedule
Review attention to office and leather items from collection points and ensure customer’s requests are followed through
Handle escalated customer issues with a calm and solution-focused approach, resolving conflicts and finding win-win outcomes.
Ensure the highest standard of customer satisfaction, addressing customer inquiries, complaints, and feedback in a timely and professional manner.