
Quality Assurance, Call Centre (Up to $4,000) #NJN
$ 3,000 - $ 4,000 / month
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Location: Ubi
Working hours: 8:30am to 6:15pm (Mon to Fri)
Responsibilities
- Monitor and evaluate the quality of channel operations processes to ensure compliance with organizational standards and guidelines. This includes performing sample checks on contact centre agents’ email response to citizens.
- Conduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.
- Develop and maintain quality control policies, training materials, and operational documentation.
- Collaborate with the team lead to identify root causes of process inefficiencies and implement corrective actions.
- Provide regular training and guidance to the operations team on quality standards and best practices.
- Other ad hoc duties assigned
- Prior QA experience in call centre environment is required
Jessica Nguyen Huynh Thanh Truc
Recruiter (R23113787)
EA License No. 99C4599
We regret that only shortlisted candidates will be notified.
Location: Ubi
Working hours: 8:30am to 6:15pm (Mon to Fri)
Responsibilities
- Monitor and evaluate the quality of channel operations processes to ensure compliance with organizational standards and guidelines. This includes performing sample checks on contact centre agents’ email response to citizens.
- Conduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.
- Develop and maintain quality control policies, training materials, and operational documentation.
- Collaborate with the team lead to identify root causes of process inefficiencies and implement corrective actions.
- Provide regular training and guidance to the operations team on quality standards and best practices.
- Other ad hoc duties assigned
- Prior QA experience in call centre environment is required
Jessica Nguyen Huynh Thanh Truc
Recruiter (R23113787)
EA License No. 99C4599
We regret that only shortlisted candidates will be notified.