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Quality Assurance, Call Centre (Up to $4,000) #NJN

$ 3,000 - $ 4,000 / month

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Location: Ubi

Working hours: 8:30am to 6:15pm (Mon to Fri)

Responsibilities

  • Monitor and evaluate the quality of channel operations processes to ensure compliance with organizational standards and guidelines. This includes performing sample checks on contact centre agents’ email response to citizens.
  • Conduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.
  • Develop and maintain quality control policies, training materials, and operational documentation.
  • Collaborate with the team lead to identify root causes of process inefficiencies and implement corrective actions.
  • Provide regular training and guidance to the operations team on quality standards and best practices.
  • Other ad hoc duties assigned
  • Prior QA experience in call centre environment is required

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Location: Ubi

Working hours: 8:30am to 6:15pm (Mon to Fri)

Responsibilities

  • Monitor and evaluate the quality of channel operations processes to ensure compliance with organizational standards and guidelines. This includes performing sample checks on contact centre agents’ email response to citizens.
  • Conduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.
  • Develop and maintain quality control policies, training materials, and operational documentation.
  • Collaborate with the team lead to identify root causes of process inefficiencies and implement corrective actions.
  • Provide regular training and guidance to the operations team on quality standards and best practices.
  • Other ad hoc duties assigned
  • Prior QA experience in call centre environment is required

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.