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Job purpose
- To ensure smooth operation by monitoring and maintaining our Client’s Networks, Server, Application Software and Hardware systems while providing technical support to onsite and remotely.
Duties and responsibilities
- Providing first-level helpdesk and end-user support.
- Setup PC/Laptop, Backup PC/Laptop and migration of PC/Laptop Data
- nstalling and configuring computer hardware, software, systems, networks, printers, and other IT equipment.
- Troubleshooting of System and Network problems and diagnose and resolving hardware or software faults.
- Administration of user accounts (Active Directory, LDAP), Microsoft 365 azure, WHM and cPanel.
- Documenting and managing of Client IT Assets, Inventory, and other IT supplies.
- Testing and evaluating new technology.
Requirements
- Proven 1 – 2 years of hands-on experience working in an end-user IT Support role or computer operations environment.
- Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals.
- Required technical troubleshooting skills for Windows 10, 11.
- Managing of Action Directory and User email accounts, Trend micro and Acronis Backup Exec Virtualisation preferably VMware.
- Basic networking protocol (DNS, DHCP, VLAN) with advanced printer / peripheral device troubleshooting.
- Support for handheld smartphones and tablets.
- Monitor and ensures compliance with company’s IT Security policies.
- Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management and decision-making skills.
- Willingness to take ownership of task and express interests in learning new technologies and systems.
- Fresh graduate are welcome to apply
Job purpose
- To ensure smooth operation by monitoring and maintaining our Client’s Networks, Server, Application Software and Hardware systems while providing technical support to onsite and remotely.
Duties and responsibilities
- Providing first-level helpdesk and end-user support.
- Setup PC/Laptop, Backup PC/Laptop and migration of PC/Laptop Data
- nstalling and configuring computer hardware, software, systems, networks, printers, and other IT equipment.
- Troubleshooting of System and Network problems and diagnose and resolving hardware or software faults.
- Administration of user accounts (Active Directory, LDAP), Microsoft 365 azure, WHM and cPanel.
- Documenting and managing of Client IT Assets, Inventory, and other IT supplies.
- Testing and evaluating new technology.
Requirements
- Proven 1 – 2 years of hands-on experience working in an end-user IT Support role or computer operations environment.
- Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals.
- Required technical troubleshooting skills for Windows 10, 11.
- Managing of Action Directory and User email accounts, Trend micro and Acronis Backup Exec Virtualisation preferably VMware.
- Basic networking protocol (DNS, DHCP, VLAN) with advanced printer / peripheral device troubleshooting.
- Support for handheld smartphones and tablets.
- Monitor and ensures compliance with company’s IT Security policies.
- Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management and decision-making skills.
- Willingness to take ownership of task and express interests in learning new technologies and systems.
- Fresh graduate are welcome to apply