Residence Associate

Job Description:

• Perform daily cleaning of guest rooms, including making beds, changing linens, and replenishing amenities.
• Clean and maintain public areas such as lobbies, corridors, office, and common spaces.
• Ensure housekeeping trolleys and storerooms are well-stocked and organized.
• Report any maintenance issues, damages, or lost items found in rooms or public areas.
• Follow proper cleaning and sanitization procedures to maintain hygiene standards.
• Assist with guest check-in and check-out procedures.
• Show available rooms to walk-in guests and potential customers.
• Provide basic information about the residence, facilities, and nearby attractions.
• Handle guest inquiries, requests, and minor complaints professionally.
• Assist in luggage handling when required.
• Report major maintenance issues to the appropriate department or vendor.
• Ensure all equipment and appliances in guest rooms are in working condition.
• Ensure a high standard of cleanliness and service is maintained at all times.
• Work closely with other departments to ensure smooth operations.
• Follow all safety, security, and operational procedures.
• Perform any other duties assigned by the management.

Qualifications:

• No formal education required; secondary school education (e.g., GCE ‘N’/‘O’ Levels or equivalent) is preferred.
• Previous experience in housekeeping, front desk, or customer service is an advantage but not mandatory.
• Basic English communication skills; additional languages are a plus.

Requirements:

• Physically fit and able to perform cleaning and light maintenance tasks.
• Willingness to work shifts, weekends, and public holidays as required.
• Basic customer service and communication skills.
• Ability to handle guest interactions professionally and courteously.
• Attention to detail and ability to follow cleaning and service standards.
• Basic understanding of maintenance tasks (e.g., changing light bulbs, unclogging sinks) is an advantage.
• Team player with a positive attitude and willingness to take on multiple job roles.

Job Description:

• Perform daily cleaning of guest rooms, including making beds, changing linens, and replenishing amenities.
• Clean and maintain public areas such as lobbies, corridors, office, and common spaces.
• Ensure housekeeping trolleys and storerooms are well-stocked and organized.
• Report any maintenance issues, damages, or lost items found in rooms or public areas.
• Follow proper cleaning and sanitization procedures to maintain hygiene standards.
• Assist with guest check-in and check-out procedures.
• Show available rooms to walk-in guests and potential customers.
• Provide basic information about the residence, facilities, and nearby attractions.
• Handle guest inquiries, requests, and minor complaints professionally.
• Assist in luggage handling when required.
• Report major maintenance issues to the appropriate department or vendor.
• Ensure all equipment and appliances in guest rooms are in working condition.
• Ensure a high standard of cleanliness and service is maintained at all times.
• Work closely with other departments to ensure smooth operations.
• Follow all safety, security, and operational procedures.
• Perform any other duties assigned by the management.

Qualifications:

• No formal education required; secondary school education (e.g., GCE ‘N’/‘O’ Levels or equivalent) is preferred.
• Previous experience in housekeeping, front desk, or customer service is an advantage but not mandatory.
• Basic English communication skills; additional languages are a plus.

Requirements:

• Physically fit and able to perform cleaning and light maintenance tasks.
• Willingness to work shifts, weekends, and public holidays as required.
• Basic customer service and communication skills.
• Ability to handle guest interactions professionally and courteously.
• Attention to detail and ability to follow cleaning and service standards.
• Basic understanding of maintenance tasks (e.g., changing light bulbs, unclogging sinks) is an advantage.
• Team player with a positive attitude and willingness to take on multiple job roles.