Sorting Operational Excellence Associate/Assistant Manager - Regional Logistics

About The Team

The Shopee Regional Logistics team is committed to providing Shopee's users with the best e-commerce logistics experience in the most cost-effective way. Positioned at the crossroads of Business, Operations, and Product, the team strives to enhance delivery speed and reliability by creating innovative services to exceed users' expectations. Using the latest technology and data-driven strategies, the team optimises the entire logistics value chain, from seller to the last-mile delivery, and pre-purchase to order completion. With access to extensive data, the team gains insights into logistics operations and user preferences to deep-dive and solve pain points from a first-principles basis.

We are looking for a data-driven and hands-on Regional Sorting Operations Excellence Associate / Assistant Manager. The successful candidate will be responsible for leading and optimising our sorting operations across the region, including both manual and automatic sorting processes. The ideal candidate should have excellent problem-solving skills, experience in logistics and a passion for driving operational improvements.

Job Description

• Lead and optimise sorting operations across the region, including both manual and automatic sorting processes
• Develop a deep understanding of each sorting process to identify areas for improvement and implement changes to increase efficiency, reduce waste, and optimise costs
• Work with large datasets to conduct root cause analyses and evaluate tradeoffs between using advanced data analytics tools (SQL, Python, R, etc.)
• Develop and maintain standard operating procedures (SOPs) that are practical and effective, and track their implementation to ensure compliance and sustained improvement
• Lead cross-functional teams to develop and implement projects
• Work closely with local counterparts in each market to understand their business problems, scaling factors, and boundary conditions
• Develop and maintain key performance indicators (KPIs) to track progress and ensure that improvements are sustained over time
• Communicate ideas and key findings in a logical and structured manner to senior management and other stakeholders
• Manage and train the sorting operations team to ensure adherence to SOPs and efficient use of resources
• Stay up-to-date with new sorting technologies and industry best practices, and identify opportunities for their implementation
  
  

Requirements

• Bachelor's degree in STEM or other related fields with analytical components
• At least 5 years of experience in logistics and/or sorting operations, with a deep understanding of both manual and automatic sorting processes
• Strong analytical and problem-solving skills, with the ability to find insights using data and make good judgement
• Passionate about deep-diving into problems and driving changes in a fast-paced environment
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders
• Good project management skills, including the ability to manage multiple projects simultaneously
• Willingness to work on the ground to drive implementation of changes and improvements
• Some travel is required as this is a regional role

About The Team

The Shopee Regional Logistics team is committed to providing Shopee's users with the best e-commerce logistics experience in the most cost-effective way. Positioned at the crossroads of Business, Operations, and Product, the team strives to enhance delivery speed and reliability by creating innovative services to exceed users' expectations. Using the latest technology and data-driven strategies, the team optimises the entire logistics value chain, from seller to the last-mile delivery, and pre-purchase to order completion. With access to extensive data, the team gains insights into logistics operations and user preferences to deep-dive and solve pain points from a first-principles basis.

We are looking for a data-driven and hands-on Regional Sorting Operations Excellence Associate / Assistant Manager. The successful candidate will be responsible for leading and optimising our sorting operations across the region, including both manual and automatic sorting processes. The ideal candidate should have excellent problem-solving skills, experience in logistics and a passion for driving operational improvements.

Job Description

• Lead and optimise sorting operations across the region, including both manual and automatic sorting processes
• Develop a deep understanding of each sorting process to identify areas for improvement and implement changes to increase efficiency, reduce waste, and optimise costs
• Work with large datasets to conduct root cause analyses and evaluate tradeoffs between using advanced data analytics tools (SQL, Python, R, etc.)
• Develop and maintain standard operating procedures (SOPs) that are practical and effective, and track their implementation to ensure compliance and sustained improvement
• Lead cross-functional teams to develop and implement projects
• Work closely with local counterparts in each market to understand their business problems, scaling factors, and boundary conditions
• Develop and maintain key performance indicators (KPIs) to track progress and ensure that improvements are sustained over time
• Communicate ideas and key findings in a logical and structured manner to senior management and other stakeholders
• Manage and train the sorting operations team to ensure adherence to SOPs and efficient use of resources
• Stay up-to-date with new sorting technologies and industry best practices, and identify opportunities for their implementation
  
  

Requirements

• Bachelor's degree in STEM or other related fields with analytical components
• At least 5 years of experience in logistics and/or sorting operations, with a deep understanding of both manual and automatic sorting processes
• Strong analytical and problem-solving skills, with the ability to find insights using data and make good judgement
• Passionate about deep-diving into problems and driving changes in a fast-paced environment
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders
• Good project management skills, including the ability to manage multiple projects simultaneously
• Willingness to work on the ground to drive implementation of changes and improvements
• Some travel is required as this is a regional role