Sales Admin Manager
Salary undisclosed
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Job Overview
The Sales Admin Manager will oversee and streamline sales operations in the advanced machinery manufacturing sector. This role is critical in ensuring smooth sales order management, optimizing sales processes, and fostering strong cross-functional collaboration. Additionally, the role involves leading a team, managing sales documentation, ensuring compliance, and contributing to budget and cost management initiatives to drive operational efficiency.
Key Responsibilities
Sales Operations Support:
The Sales Admin Manager will oversee and streamline sales operations in the advanced machinery manufacturing sector. This role is critical in ensuring smooth sales order management, optimizing sales processes, and fostering strong cross-functional collaboration. Additionally, the role involves leading a team, managing sales documentation, ensuring compliance, and contributing to budget and cost management initiatives to drive operational efficiency.
Key Responsibilities
Sales Operations Support:
- Sales Order Processing: Oversee and manage the entire sales order cycle, from order receipt to delivery. Ensure that orders are processed accurately, efficiently, and on time.
- Customer Support: Act as the primary point of contact for customers regarding order status, product information, and service inquiries.
- Logistics Coordination: Work closely with the logistics and supply chain teams to ensure timely and efficient product delivery, resolving any issues or delays promptly.
- Products Shipment: Supervise/handle import, export, shipping documentation and arrangements, including handling and management of Letter of Credit.
- Order Tracking & Execution: Monitor and track the status of all orders, ensuring that sales orders are fulfilled in accordance with customer specifications and timelines.
- Order Documentation: Ensure that all necessary order-related documentation, such as contracts, invoices, and delivery slips, are accurate and filed in compliance with company standards.
- Customer Invoicing & Billing: Oversee the timely and accurate invoicing of sales orders, collaborating with the finance team to resolve discrepancies.
- Coordination and support: Sales issues resolution between Singapore entity, Asia companies and and customer.
- Process Improvement: Continuously review and enhance sales administration processes, identifying bottlenecks and implementing solutions to improve efficiency and effectiveness.
- Automation & Tools: Evaluate and implement tools and systems that enhance sales operations, ensuring that the sales admin function is optimized for performance and scalability.
- Best Practices Implementation: Establish and enforce best practices for sales order management and documentation, ensuring consistency across the sales administration function. Establish standard of opeartion for process and procedures, work instruction.
- Sales Data: Maintenance of sales data for accuracy and completeness.
- Team Management: Lead, mentor, and manage a team of sales administration professionals. Foster a collaborative and high-performance culture.
- Training & Development: Conduct regular training sessions to ensure that the team is well-versed in company processes, sales tools, and customer service best practices.
- Performance Evaluation: Monitor the performance of the sales admin team, providing constructive feedback and ensuring alignment with team objectives.
- Internal Coordination: Collaborate closely with the sales, marketing, finance, logistics, and production teams to ensure seamless execution of sales operations.
- Shipment Management: Forecast and shipping arrangements to achieve master plan. Reconciliation of shipment insurance plan.
- Data Sharing: Ensure that relevant sales data and insights are shared across departments to align business strategies and improve decision-making.
- Document Management: Oversee the management and filing of all sales-related documents, including contracts, purchase orders, invoices, and compliance documents.
- Regulatory Compliance: Ensure that all sales operations and documentation comply with local and international regulations, industry standards, and company policies (example: Export License and ISO certification).
- Audit Support: Support internal and external audits by providing timely and accurate sales-related documentation and data.
- Budget Planning: Assist in the preparation of the annual sales budget, providing input on anticipated sales-related expenses such as order processing and administrative overhead.
- Cost Optimization: Monitor and control costs related to sales administration, identifying areas for cost reduction while maintaining operational efficiency.
- Financial Reporting: Track and report on sales operations expenditures, ensuring adherence to budgetary constraints and providing regular updates to senior management.
- Education: Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
- Experience: At least 5-7 years of experience in sales administration, operations management, or a similar role within the manufacturing or machinery industry. Proven track record in managing a team and optimizing sales processes. Experience with sales order management and the sales lifecycle in a global or multi-country environment is preferred.
- Skills: Strong proficiency in CRM, ERP, and sales software tools. Advanced MS Office skills (Excel, PowerPoint, Word). Excellent communication and interpersonal skills. Strong problem-solving, organizational, and time-management abilities. In-depth understanding of sales order management, sales operations, and process optimization techniques.
Job Overview
The Sales Admin Manager will oversee and streamline sales operations in the advanced machinery manufacturing sector. This role is critical in ensuring smooth sales order management, optimizing sales processes, and fostering strong cross-functional collaboration. Additionally, the role involves leading a team, managing sales documentation, ensuring compliance, and contributing to budget and cost management initiatives to drive operational efficiency.
Key Responsibilities
Sales Operations Support:
The Sales Admin Manager will oversee and streamline sales operations in the advanced machinery manufacturing sector. This role is critical in ensuring smooth sales order management, optimizing sales processes, and fostering strong cross-functional collaboration. Additionally, the role involves leading a team, managing sales documentation, ensuring compliance, and contributing to budget and cost management initiatives to drive operational efficiency.
Key Responsibilities
Sales Operations Support:
- Sales Order Processing: Oversee and manage the entire sales order cycle, from order receipt to delivery. Ensure that orders are processed accurately, efficiently, and on time.
- Customer Support: Act as the primary point of contact for customers regarding order status, product information, and service inquiries.
- Logistics Coordination: Work closely with the logistics and supply chain teams to ensure timely and efficient product delivery, resolving any issues or delays promptly.
- Products Shipment: Supervise/handle import, export, shipping documentation and arrangements, including handling and management of Letter of Credit.
- Order Tracking & Execution: Monitor and track the status of all orders, ensuring that sales orders are fulfilled in accordance with customer specifications and timelines.
- Order Documentation: Ensure that all necessary order-related documentation, such as contracts, invoices, and delivery slips, are accurate and filed in compliance with company standards.
- Customer Invoicing & Billing: Oversee the timely and accurate invoicing of sales orders, collaborating with the finance team to resolve discrepancies.
- Coordination and support: Sales issues resolution between Singapore entity, Asia companies and and customer.
- Process Improvement: Continuously review and enhance sales administration processes, identifying bottlenecks and implementing solutions to improve efficiency and effectiveness.
- Automation & Tools: Evaluate and implement tools and systems that enhance sales operations, ensuring that the sales admin function is optimized for performance and scalability.
- Best Practices Implementation: Establish and enforce best practices for sales order management and documentation, ensuring consistency across the sales administration function. Establish standard of opeartion for process and procedures, work instruction.
- Sales Data: Maintenance of sales data for accuracy and completeness.
- Team Management: Lead, mentor, and manage a team of sales administration professionals. Foster a collaborative and high-performance culture.
- Training & Development: Conduct regular training sessions to ensure that the team is well-versed in company processes, sales tools, and customer service best practices.
- Performance Evaluation: Monitor the performance of the sales admin team, providing constructive feedback and ensuring alignment with team objectives.
- Internal Coordination: Collaborate closely with the sales, marketing, finance, logistics, and production teams to ensure seamless execution of sales operations.
- Shipment Management: Forecast and shipping arrangements to achieve master plan. Reconciliation of shipment insurance plan.
- Data Sharing: Ensure that relevant sales data and insights are shared across departments to align business strategies and improve decision-making.
- Document Management: Oversee the management and filing of all sales-related documents, including contracts, purchase orders, invoices, and compliance documents.
- Regulatory Compliance: Ensure that all sales operations and documentation comply with local and international regulations, industry standards, and company policies (example: Export License and ISO certification).
- Audit Support: Support internal and external audits by providing timely and accurate sales-related documentation and data.
- Budget Planning: Assist in the preparation of the annual sales budget, providing input on anticipated sales-related expenses such as order processing and administrative overhead.
- Cost Optimization: Monitor and control costs related to sales administration, identifying areas for cost reduction while maintaining operational efficiency.
- Financial Reporting: Track and report on sales operations expenditures, ensuring adherence to budgetary constraints and providing regular updates to senior management.
- Education: Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
- Experience: At least 5-7 years of experience in sales administration, operations management, or a similar role within the manufacturing or machinery industry. Proven track record in managing a team and optimizing sales processes. Experience with sales order management and the sales lifecycle in a global or multi-country environment is preferred.
- Skills: Strong proficiency in CRM, ERP, and sales software tools. Advanced MS Office skills (Excel, PowerPoint, Word). Excellent communication and interpersonal skills. Strong problem-solving, organizational, and time-management abilities. In-depth understanding of sales order management, sales operations, and process optimization techniques.