
Patient Service Associate, DDI
Salary undisclosed
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- Perform registration and screening of patients, with accuracy and no data breach.
- Ensure accurate billing and timely collection of payment on the same day.
- Ensure compliance to clinic facilities readiness, e.g., Patient waiting area and Self-Service Kiosks
- Ensure clinic is ready to serve its first patient 15 minutes before scheduled appointment time.
- Assist clinicians and/or therapists for a smooth clinic consultation.
- Ensure proper care and coordination and coordinate first/follow-up appointments for patients.
- Manage wait time and keep patients updated in a timely manner.
- Monitor and clear EPIC Workqueue on same workday.
- Practice NUH Service Acts - “G.O.O.D” to enquiries from patients and/or NOK.
- Ensure compliance to SOC Operations Standards.
- Handle patients' feedback and ensure timely escalation to Service Team Leader/ Service Executive whenever necessary.
- Be ready for deployment across all clinics.
- Engage patients on the use of Self-Service Kiosks and OneNUHS mobile application.
- Adhere to clinic/department and hospital policy and procedure (e.g.: SOP)
- Assume any other responsibilities tasked by the Clinic/Nurse Manager, Service Team Leader and/or Service Executive (e.g.: admin support duties, statistics etc.).
- Participate in quality improvement project (e.g.: 6S, RIE, service improvement project).
- Minimum “N” Level.
- Healthcare or service or related industry is preferred but not required.
- Proficient in computer skills.
- Team player with good communication and interpersonal skills.
- Able to multitask and work in a fast-paced environment.
- Perform registration and screening of patients, with accuracy and no data breach.
- Ensure accurate billing and timely collection of payment on the same day.
- Ensure compliance to clinic facilities readiness, e.g., Patient waiting area and Self-Service Kiosks
- Ensure clinic is ready to serve its first patient 15 minutes before scheduled appointment time.
- Assist clinicians and/or therapists for a smooth clinic consultation.
- Ensure proper care and coordination and coordinate first/follow-up appointments for patients.
- Manage wait time and keep patients updated in a timely manner.
- Monitor and clear EPIC Workqueue on same workday.
- Practice NUH Service Acts - “G.O.O.D” to enquiries from patients and/or NOK.
- Ensure compliance to SOC Operations Standards.
- Handle patients' feedback and ensure timely escalation to Service Team Leader/ Service Executive whenever necessary.
- Be ready for deployment across all clinics.
- Engage patients on the use of Self-Service Kiosks and OneNUHS mobile application.
- Adhere to clinic/department and hospital policy and procedure (e.g.: SOP)
- Assume any other responsibilities tasked by the Clinic/Nurse Manager, Service Team Leader and/or Service Executive (e.g.: admin support duties, statistics etc.).
- Participate in quality improvement project (e.g.: 6S, RIE, service improvement project).
- Minimum “N” Level.
- Healthcare or service or related industry is preferred but not required.
- Proficient in computer skills.
- Team player with good communication and interpersonal skills.
- Able to multitask and work in a fast-paced environment.