Patient Service Associate
Salary undisclosed
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Counter & Reception Service
- Handle patient enquiries, face to face and via phone
- Perform patient registration electronically and collection of payment.
- Ensure Request forms and checklist are prepared before patient turn up for Radiological examinations.
- Assist to process medisave account
- Handling the process of CD/ films/ Radiological report request
- Coordinating the patient’s flow, by working closely with external department colleagues eg SOC consultation, Inpatient etc
- Pre-appointment calls to remind patient of appointment, eg MRI appointments, etc
- Ensure cleanliness and tidiness of workstations, reception counters, and patient waiting area at all times.
- To actively participate in process improvement projects to streamline workflow and enhance productivity.
Counter & Reception Service
- Handle patient enquiries, face to face and via phone
- Perform patient registration electronically and collection of payment.
- Ensure Request forms and checklist are prepared before patient turn up for Radiological examinations.
- Assist to process medisave account
- Handling the process of CD/ films/ Radiological report request
- Coordinating the patient’s flow, by working closely with external department colleagues eg SOC consultation, Inpatient etc
- Pre-appointment calls to remind patient of appointment, eg MRI appointments, etc
- Ensure cleanliness and tidiness of workstations, reception counters, and patient waiting area at all times.
- To actively participate in process improvement projects to streamline workflow and enhance productivity.