Technical Support Specialist (Open to Fresh Graduate)

Sound made by Sennheiser - For more than 75 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage.

For us, the audio industry is one of the most exciting to work in. In our global family business, you can expect not only a unique team where we trust, value and support each other, but also the opportunity to make your own significant contribution to our collective progress.

Sounds good? Join us as:

Technical Support Specialist (Open to Fresh Graduate)

Technical Support & Troubleshooting:

• Provide Level 1/2 technical support for audio products, addressing escalated issues from Level 1 support
• Diagnose and troubleshoot complex hardware and software issues related to audio equipment.
• Assist end users with self-help tools such as FAQs, how-to guides, web shop, and repair portal.
• Work closely with the Customer Service team to resolve customer complaints efficiently.

Customer Service & Sales Support:

• Apply knowledge of audio products and services to process customer inquiries, concerns, and complaints diplomatically.
• Support global key accounts and accounts with special requirements, ensuring high customer satisfaction.
• Handle Customer Inquiries and Support Requests over the phone.
• Remain current on product information and updates to provide accurate guidance to customers.

Qualifications:

• Minimum certification in Electronics, Audio Engineering, or a related field (open to fresh graduates).
• Must possess electronic knowledge in technical support, preferably with audio equipment or related technologies.
• Strong analytical and problem-solving skills with keen attention to detail.
• Excellent written and verbal communication skills.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• Experience with support ticketing systems and technical documentation is advantageous.
• Proficiency in Mandarin is preferred to support Chinese customers in the APAC region.

Your benefits

• Environment: Join our international family business where you’ll experience a modern, exciting work environment, and "a culture where we value people and attitude as our most important assets”.
• Work-life balance: Sennheiser offers flexible working arrangements to allow you balance between work and home life.
• Tasks: International team collaboration and interesting projects that define the future of audio.
• Remuneration: An attractive remuneration package to reflect the value we place in your expertise.
• Learning: Continuous learning opportunities throughout your career with Sennheiser.
• Discounts: Staff discounts on Sennheiser products.
• Mind and Body: Access to a 24/7 EAP and Wellbeing program.
• Feedback: A workplace where your insights are valued and you are encouraged to speak up. Tell us what we are doing well and what we can improve.

Concert, lecture, music streaming, film, meeting, sound recording in the studio - the audio world is colorful and diverse. And so are we at Sennheiser! We therefore welcome all applications - regardless of gender, nationality, orientation, ethnic and social origin, religion, disability and age.

Do you want to join the team? Apply Now.

Sound made by Sennheiser - For more than 75 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage.

For us, the audio industry is one of the most exciting to work in. In our global family business, you can expect not only a unique team where we trust, value and support each other, but also the opportunity to make your own significant contribution to our collective progress.

Sounds good? Join us as:

Technical Support Specialist (Open to Fresh Graduate)

Technical Support & Troubleshooting:

• Provide Level 1/2 technical support for audio products, addressing escalated issues from Level 1 support
• Diagnose and troubleshoot complex hardware and software issues related to audio equipment.
• Assist end users with self-help tools such as FAQs, how-to guides, web shop, and repair portal.
• Work closely with the Customer Service team to resolve customer complaints efficiently.

Customer Service & Sales Support:

• Apply knowledge of audio products and services to process customer inquiries, concerns, and complaints diplomatically.
• Support global key accounts and accounts with special requirements, ensuring high customer satisfaction.
• Handle Customer Inquiries and Support Requests over the phone.
• Remain current on product information and updates to provide accurate guidance to customers.

Qualifications:

• Minimum certification in Electronics, Audio Engineering, or a related field (open to fresh graduates).
• Must possess electronic knowledge in technical support, preferably with audio equipment or related technologies.
• Strong analytical and problem-solving skills with keen attention to detail.
• Excellent written and verbal communication skills.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• Experience with support ticketing systems and technical documentation is advantageous.
• Proficiency in Mandarin is preferred to support Chinese customers in the APAC region.

Your benefits

• Environment: Join our international family business where you’ll experience a modern, exciting work environment, and "a culture where we value people and attitude as our most important assets”.
• Work-life balance: Sennheiser offers flexible working arrangements to allow you balance between work and home life.
• Tasks: International team collaboration and interesting projects that define the future of audio.
• Remuneration: An attractive remuneration package to reflect the value we place in your expertise.
• Learning: Continuous learning opportunities throughout your career with Sennheiser.
• Discounts: Staff discounts on Sennheiser products.
• Mind and Body: Access to a 24/7 EAP and Wellbeing program.
• Feedback: A workplace where your insights are valued and you are encouraged to speak up. Tell us what we are doing well and what we can improve.

Concert, lecture, music streaming, film, meeting, sound recording in the studio - the audio world is colorful and diverse. And so are we at Sennheiser! We therefore welcome all applications - regardless of gender, nationality, orientation, ethnic and social origin, religion, disability and age.

Do you want to join the team? Apply Now.