Senior Business Analyst - Regional Logistics

About The Team

The Shopee Regional Logistics team is committed to providing Shopee's users with the best e-commerce logistics experience in the most cost-effective way. Positioned at the crossroads of Business, Operations, and Product, the team strives to enhance delivery speed and reliability by creating innovative services to exceed users' expectations. Using the latest technology and data-driven strategies, the team optimises the entire logistics value chain, from seller to the last-mile delivery, and pre-purchase to order completion. With access to extensive data, the team gains insights into logistics operations and user preferences to deep-dive and solve pain points from a first-principles basis.

Job Description

• Develop and implement metrics for logistics user experience: delivery times, shipping costs, order accuracy, and customer satisfaction
• Conduct in-depth studies and benchmarks for competitive logistics user experience
• Collaborate with cross-functional teams to gather insights for process improvements
• Ideate and iterate initiatives to enhance logistics while balancing costs
• Evaluate solutions using data analysis and user feedback for data-driven decisions
• Demonstrate strong project management for timely and budgeted logistics improvement projects
• Work closely with Product and local teams, setting clear objectives and efficient resource allocation
• Communicate project updates, milestones, and roadblocks to stakeholders
• Analyse outcomes and conduct post-implementation evaluations for refinement
• Collaborate with external vendors to optimise service delivery and negotiate contracts
• Mentor and lead the logistics team for professional growth and success
  
  

Requirements

• Degree in STEM or other subjects with an analytical component.
• Minimum 3 years experience in a dynamic, impact-focused and results-oriented working environment
• Strong analytical and problem-solving skills; experience with SQL, Python preferred
• Positive learning attitude, unafraid of embracing new problems and working with ambiguity
• Self-motivated with strong ownership of work, proactive in finding better ways to get things done
• Strong communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders

About The Team

The Shopee Regional Logistics team is committed to providing Shopee's users with the best e-commerce logistics experience in the most cost-effective way. Positioned at the crossroads of Business, Operations, and Product, the team strives to enhance delivery speed and reliability by creating innovative services to exceed users' expectations. Using the latest technology and data-driven strategies, the team optimises the entire logistics value chain, from seller to the last-mile delivery, and pre-purchase to order completion. With access to extensive data, the team gains insights into logistics operations and user preferences to deep-dive and solve pain points from a first-principles basis.

Job Description

• Develop and implement metrics for logistics user experience: delivery times, shipping costs, order accuracy, and customer satisfaction
• Conduct in-depth studies and benchmarks for competitive logistics user experience
• Collaborate with cross-functional teams to gather insights for process improvements
• Ideate and iterate initiatives to enhance logistics while balancing costs
• Evaluate solutions using data analysis and user feedback for data-driven decisions
• Demonstrate strong project management for timely and budgeted logistics improvement projects
• Work closely with Product and local teams, setting clear objectives and efficient resource allocation
• Communicate project updates, milestones, and roadblocks to stakeholders
• Analyse outcomes and conduct post-implementation evaluations for refinement
• Collaborate with external vendors to optimise service delivery and negotiate contracts
• Mentor and lead the logistics team for professional growth and success
  
  

Requirements

• Degree in STEM or other subjects with an analytical component.
• Minimum 3 years experience in a dynamic, impact-focused and results-oriented working environment
• Strong analytical and problem-solving skills; experience with SQL, Python preferred
• Positive learning attitude, unafraid of embracing new problems and working with ambiguity
• Self-motivated with strong ownership of work, proactive in finding better ways to get things done
• Strong communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders