
Call Centre Associate (Public Healthcare, Customer Service) #HCL
Responsibilities:
• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record details, queries and complaints
• Resolve queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Establish and maintain good working relationships with clients/customer
Requirement:
• Min Nitec and above
• Provide high service levels to the respective customers and clients.
If you are interested in any of the positions, do kindly drop your most updated resume to
Kailey Lee Jia Yueh
EA Personnel No: R24126040
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599
Responsibilities:
• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record details, queries and complaints
• Resolve queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Establish and maintain good working relationships with clients/customer
Requirement:
• Min Nitec and above
• Provide high service levels to the respective customers and clients.
If you are interested in any of the positions, do kindly drop your most updated resume to
Kailey Lee Jia Yueh
EA Personnel No: R24126040
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599