
HIRING NOW - SERVICE DESK ENGINEER / IT HELPDESK ENGINEER
$ 2,500 - $ 3,000 / month
Checking job availability...
Original
Simplified
Job Description & Requirements
- Perform first level troubleshooting on all reported incidents
- Provide First Call Resolution (FCR) technical support
- Troubleshoot and investigate cause of user’s problem
- Update work information with all troubleshooting steps used in the ticketing system
- Set Incident to “Resolved” if User’s problem has been solved
- Reassign ticket if agent is unable to resolve ticket
Job Description & Requirements
- Perform first level troubleshooting on all reported incidents
- Provide First Call Resolution (FCR) technical support
- Troubleshoot and investigate cause of user’s problem
- Update work information with all troubleshooting steps used in the ticketing system
- Set Incident to “Resolved” if User’s problem has been solved
- Reassign ticket if agent is unable to resolve ticket