Oracle Production Support Analyst (ASPAC)

Full Time, onsite
Buchanan Technologies
Singapore

Salary undisclosed

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Job Title: Oracle Production Support Analyst (APAC)

Location: APAC Region (must be able to work on China's local time)

Please Note, Mandarin and English are required for this position.

Job Summary: The Oracle Production Support Analyst for APAC is responsible for ensuring the smooth operation and maintenance of Oracle applications within the APAC region. This role involves providing technical support, troubleshooting issues, and collaborating with various teams to ensure the stability and performance of Oracle systems.

Key Responsibilities:

Production Support: Provide day-to-day support for Oracle applications, ensuring their availability, reliability, and performance in the APAC region.
Issue Resolution: Troubleshoot and resolve technical issues related to Oracle applications, working closely with end-users and technical teams.
System Monitoring: Monitor Oracle systems to proactively identify and address potential issues before they impact business operations.
Collaboration: Work with cross-functional teams, including developers, analysts, and business stakeholders, to address and resolve application-related issues.
Incident Management: Manage and document incidents, ensuring timely resolution and communication with affected stakeholders.
System Maintenance: Perform regular maintenance tasks, such as patching, upgrades, and backups, to ensure the stability and security of Oracle applications.
User Support: Provide support and training to end-users, helping them to effectively use Oracle applications and resolve any issues they encounter.
Documentation: Maintain comprehensive documentation of support processes, configurations, and procedures.

Qualifications:

Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience: Minimum of 3 years of experience in Oracle production support, with a focus on the APAC region.
Technical Skills: Strong knowledge of Oracle applications, including ERP, CRM, and other business modules. Proficiency in SQL, PL/SQL, and other relevant technologies.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and implement effective solutions.
Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
Time Management: Ability to manage multiple tasks and priorities in a fast-paced environment.

About Buchanan Technologies

Since Buchanan’s inception over 30 years ago, we have operated on 5 core values – People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are represented across each facet of the company, from employee relations to client service delivery to corporate social responsibility initiatives and beyond.

Why Work at Buchanan?

At Buchanan Technologies, we offer a great employment experience with a fun but professional work environment, competitive salary, and various employee career advancement programs that add value to your skills and daily life. If you are excited about being part of an energetic team where your contributions are appreciated and hard work is recognized, Buchanan is the place for you.

Things We Are Passionate About

We are passionate about providing top-tier technology services to our customers and clients and fostering a culture of continuous learning for our employees. We are a people-centric company, focused on growth and diversity for our workforce. Come join us and let’s build something amazing together.

Buchanan Technologies provides equal employment opportunities to all employees and applicants seeking employment. We are committed to diversity, equity and inclusion work environment for all. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, protected status, and/or any other legally protected statute under Canadian Human Rights Commission. This commitment extends to all aspects of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We comply with all federal and provincial regulations regarding non-discrimination and employment equity in every location where we operate.

Job Type: Temporary

Pay: $33.00 - $60.00 per hour

Work Location: Remote