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- Manage all frontline operation in an efficient manner.
- To meet Customer requirements and Principal standard.
- To achieve KPIs target set for upselling products
- Always liaise with the Workshop-in-charge to ensure smooth process flow until the vehicle has delivery after repair.
- Coordinate service operation matters (Ad hoc basis).
- Manage WIP invoicing & Aging WIP
- Achieving quality service & maintaining good customer relations
- Ensuing Net Promoter Scores (NPS) and Customer Service Index (CSI) target are met monthly.
- Attend to all complaint/feedback related to customer issue.
- Monitor KPIs target set for all the up-selling program and take initiative to meet or exceed the targets
- Assist in rolling out new program to up-sell new product within the center
- Assist in overseeing of on-time delivery of repair vehicle
- Participate in Ad-hoc Project.
- Diploma / Degree in Automotive / Mechanical Engineering
- At least 3 years of working experience
- Good communication and interpersonal skills
- Able to work independently and is a strong team player
- Manage all frontline operation in an efficient manner.
- To meet Customer requirements and Principal standard.
- To achieve KPIs target set for upselling products
- Always liaise with the Workshop-in-charge to ensure smooth process flow until the vehicle has delivery after repair.
- Coordinate service operation matters (Ad hoc basis).
- Manage WIP invoicing & Aging WIP
- Achieving quality service & maintaining good customer relations
- Ensuing Net Promoter Scores (NPS) and Customer Service Index (CSI) target are met monthly.
- Attend to all complaint/feedback related to customer issue.
- Monitor KPIs target set for all the up-selling program and take initiative to meet or exceed the targets
- Assist in rolling out new program to up-sell new product within the center
- Assist in overseeing of on-time delivery of repair vehicle
- Participate in Ad-hoc Project.
- Diploma / Degree in Automotive / Mechanical Engineering
- At least 3 years of working experience
- Good communication and interpersonal skills
- Able to work independently and is a strong team player