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- Assists in the strategic planning for, and is responsible for implementation of, additions, deletions and modifications to the regional server infrastructure.
- Provides tier 3 support for global systems serving APAC, collaborating with Richmond to ensure 24/7 availability and seamless cross-time-zone operations.
- Designs and tests disaster recovery plans, oversees daily backups using Veeam, and ensures compliance with corporate recovery time objectives.
- Participates in global monitoring of the enterprise as needed, monitors and improves uses of OpManager as requested by Corporate, collaborating with Richmond to maintain 24/7 system availability across time zones.
- Responds to escalated help desk issues using ManageEngine ServiceDesk Plus, ensuring resolution within SLAs.
- Interacts with internal clients on all levels to help resolve IT-related issues and escalate technical and business issues as necessary.
- Works with Corporate to provide seamless global helpdesk support.
- Coordinate closely with Richmond to form an optimal regional asset strategy.
- Manages the regional purchase of hardware, software and IT services in support of regional server and storage infrastructure
- Proficient in all aspects of Windows Server Administration
- Proficient in all aspects of server hardware administration
- Effective diagnostic and troubleshooting skills
- Ability to organize work and establish a routine to ensure completion of repetitive tasks
- Strong interpersonal and communication skills to collaborate with diverse global teams
- Ability to respond quickly and effectively to operational emergencies
- Operational Knowledge of Veeam Backup and Recovery product suite
- Scheduling and Job Submission knowledge of Autosys, or equivalent job scheduler
- Understanding of basic job scripting, including DOS, SQL and Powershell
- Degree in Information Technology, Computer Science or related
- Professional tier certification in Microsoft (MCSE/MCITP)
- Professional certification in VMware (VCP)
- Experience with SAN/Shared Storage Architectures
- IT certifications from
o Other Hardware/Software Vendor certification (HPE, Apple, Citrix)
o BICSI/LAN certifications
o Project Management (PMA)
- Assists in the strategic planning for, and is responsible for implementation of, additions, deletions and modifications to the regional server infrastructure.
- Provides tier 3 support for global systems serving APAC, collaborating with Richmond to ensure 24/7 availability and seamless cross-time-zone operations.
- Designs and tests disaster recovery plans, oversees daily backups using Veeam, and ensures compliance with corporate recovery time objectives.
- Participates in global monitoring of the enterprise as needed, monitors and improves uses of OpManager as requested by Corporate, collaborating with Richmond to maintain 24/7 system availability across time zones.
- Responds to escalated help desk issues using ManageEngine ServiceDesk Plus, ensuring resolution within SLAs.
- Interacts with internal clients on all levels to help resolve IT-related issues and escalate technical and business issues as necessary.
- Works with Corporate to provide seamless global helpdesk support.
- Coordinate closely with Richmond to form an optimal regional asset strategy.
- Manages the regional purchase of hardware, software and IT services in support of regional server and storage infrastructure
- Proficient in all aspects of Windows Server Administration
- Proficient in all aspects of server hardware administration
- Effective diagnostic and troubleshooting skills
- Ability to organize work and establish a routine to ensure completion of repetitive tasks
- Strong interpersonal and communication skills to collaborate with diverse global teams
- Ability to respond quickly and effectively to operational emergencies
- Operational Knowledge of Veeam Backup and Recovery product suite
- Scheduling and Job Submission knowledge of Autosys, or equivalent job scheduler
- Understanding of basic job scripting, including DOS, SQL and Powershell
- Degree in Information Technology, Computer Science or related
- Professional tier certification in Microsoft (MCSE/MCITP)
- Professional certification in VMware (VCP)
- Experience with SAN/Shared Storage Architectures
- IT certifications from
o Other Hardware/Software Vendor certification (HPE, Apple, Citrix)
o BICSI/LAN certifications
o Project Management (PMA)