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- Provide professional and courteous customer service, ensuring a positive and empathetic approach at all times.
- Identify and address customer inquiries by delivering accurate information and guidance.
- Handle customer complaints efficiently, offering appropriate solutions and following up to ensure resolution within the designated timeframe.
- Coordinate with internal and external stakeholders, including customers, contractors, and service providers, to facilitate seamless service operations.
- Prepare quotations and issue work orders as required.
- Manage job orders by liaising with workshops and contractors for service and repair work.
- Communicate with service controllers and contractors to ensure service quality and cost-effectiveness.
- Follow up on service and repair progress, keeping customers updated and addressing any concerns.
- Maintain accurate service and repair schedules, coordinating vehicle collection with customers.
- Conduct basic investigations into customer complaints and provide recommendations within established guidelines.
- Escalate complex or unresolved issues to supervisors when necessary.
- Perform ad hoc duties as assigned by supervisors.
- Minimum GCE "O" Level or equivalent qualification.
- Relevant experience in customer service, administrative support, or a related field (experience in the automotive industry is a plus).
- Ability to work under pressure, manage multiple tasks, and prioritize effectively.
- Detail-oriented with a strong work ethic.
- Proficiency in Microsoft Office applications.
- Familiarity with CRM systems is an added advantage.
- Strong communication and interpersonal skills, with an adaptable and responsible approach.
- Salary: Up to SGD 2,600+ VB (2 Months)
- Working Location: Sembawang
- Working Hours: Monday to Friday 8:30am -5:30pm, Alternate Saturday 8:30am -12:30pm
- Provide professional and courteous customer service, ensuring a positive and empathetic approach at all times.
- Identify and address customer inquiries by delivering accurate information and guidance.
- Handle customer complaints efficiently, offering appropriate solutions and following up to ensure resolution within the designated timeframe.
- Coordinate with internal and external stakeholders, including customers, contractors, and service providers, to facilitate seamless service operations.
- Prepare quotations and issue work orders as required.
- Manage job orders by liaising with workshops and contractors for service and repair work.
- Communicate with service controllers and contractors to ensure service quality and cost-effectiveness.
- Follow up on service and repair progress, keeping customers updated and addressing any concerns.
- Maintain accurate service and repair schedules, coordinating vehicle collection with customers.
- Conduct basic investigations into customer complaints and provide recommendations within established guidelines.
- Escalate complex or unresolved issues to supervisors when necessary.
- Perform ad hoc duties as assigned by supervisors.
- Minimum GCE "O" Level or equivalent qualification.
- Relevant experience in customer service, administrative support, or a related field (experience in the automotive industry is a plus).
- Ability to work under pressure, manage multiple tasks, and prioritize effectively.
- Detail-oriented with a strong work ethic.
- Proficiency in Microsoft Office applications.
- Familiarity with CRM systems is an added advantage.
- Strong communication and interpersonal skills, with an adaptable and responsible approach.
- Salary: Up to SGD 2,600+ VB (2 Months)
- Working Location: Sembawang
- Working Hours: Monday to Friday 8:30am -5:30pm, Alternate Saturday 8:30am -12:30pm