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Customer Operations Executive

Salary undisclosed

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Job Description:Job Descriptions:Order Processing Functions:
  • Acknowledge and manage distribution of PO that are received through central channels or different sources.
  • Review PO against quote or agreement to ensure contents matches the offer and terms. Resolve any discrepancies found in PO and request customer to make amendment.
  • Laise with Sales team for the work order processing instruction of order fulfillment.
  • Conversion of Purchase Order (PO) into Sales Order (SO) through system and ensure the accuracy of data entry. (Including: Price verification & Inventory checks)
  • Coordinate with Document Controller (DC) / Engineer to ensure timely completion of drawings.
  • Processing of Work Order (WO) or Purchase Requisition (PR) for customer order fulfillment.
  • Follow up with Production or Procurement for WO / PR consent date and ensure timely completion or receiving of order.
  • Provide confirmation and delivery schedule of goods to the customer.
  • Update customer on the changes to the delivery schedule of their order.
  • Planning of shipment schedule and liaising with Logistic department on goods delivery and shipment services.
  • Ensure the accuracy of invoice information against customer PO and logistic arrangement are met to customer requirement.
  • Update shipment details to the customer upon completion of delivery.
  • Monitor stock level (especially high runner products) of Finished Goods (FG). Trigger for any stock replenishment when running low.
  • Posting of invoice to the customer designated portal / email / post mail.
Sales Support Functions:
  • Issue & submit RFQ to RFQ team for costing.
  • Create quotation and follow up on the order status for the quotation with customer & sales team.
  • Issue and create PDRF in GSS system to EQT Engineering from RFQ checklist (RFQ Tool) given by Sales.
  • Propose appropriate solutions to address customer queries based on sales or customer management knowledge.
  • Update sales and customer on order delivery status.
  • Assist in resolving orders related to the customer feedback & complaint.
Administrative Functions:
  • Work on Improvement Projects assigned by superior.
  • Generate various weekly / monthly & quarterly reports.
  • Prepare and submit commission report for sales agents.
  • Track and ensure closure of outstanding documents like Open SO (Books) / Progress Invoices & Shipments.
  • Ensure the posting of customer invoices is to be done on the same day or the next working day after the delivery.
  • Ensure any change of order control processes are completed according to procedure.
Requirements:
  • Proficiency in ERP Software.
  • Strong skills in systematic co-ordination, analysis & follow up.
  • Great communication and interpersonal skills.
  • Customer Relationship Management.
  • Proficiency in MS Office.
  • Knowledge of Supply Chain & Inventory Management.
  • Proficiency in Presentation software.
  • Engineering knowledge and the ability to read technical drawings are a plus.
About Us: Cohu is a leading supplier of semiconductor test and inspection & metrology handlers, micro-electromechanical system (MEMS) test modules, test contactors, thermal sub-systems and semiconductor automated test equipment used by global semiconductor and electronics manufacturers and semiconductor test subcontractors. Our product portfolio is focused on increasing yield, reducing cost of test, and accelerating time-to-market.We are the leading supplier of Semiconductor Test and Inspection & Metrology Handlers and Test Contactors. We have market leadership in RF Power Amplifier/Front-End Module Testing.Cohu is a publicly-traded (NASDAQ: COHU) global company with headquarters in Poway, CA. We have a global footprint with ~3,000 employees. We have product development innovation centers in the US, Germany, and Switzerland, manufacturing sites in the US, the Philippines, Malaysia, and Japan, and worldwide sales & service and administrative teams.Join our team and help deliver leading-edge solutions to enable a smarter, safer, and more connected future.
Job Description:Job Descriptions:Order Processing Functions:
  • Acknowledge and manage distribution of PO that are received through central channels or different sources.
  • Review PO against quote or agreement to ensure contents matches the offer and terms. Resolve any discrepancies found in PO and request customer to make amendment.
  • Laise with Sales team for the work order processing instruction of order fulfillment.
  • Conversion of Purchase Order (PO) into Sales Order (SO) through system and ensure the accuracy of data entry. (Including: Price verification & Inventory checks)
  • Coordinate with Document Controller (DC) / Engineer to ensure timely completion of drawings.
  • Processing of Work Order (WO) or Purchase Requisition (PR) for customer order fulfillment.
  • Follow up with Production or Procurement for WO / PR consent date and ensure timely completion or receiving of order.
  • Provide confirmation and delivery schedule of goods to the customer.
  • Update customer on the changes to the delivery schedule of their order.
  • Planning of shipment schedule and liaising with Logistic department on goods delivery and shipment services.
  • Ensure the accuracy of invoice information against customer PO and logistic arrangement are met to customer requirement.
  • Update shipment details to the customer upon completion of delivery.
  • Monitor stock level (especially high runner products) of Finished Goods (FG). Trigger for any stock replenishment when running low.
  • Posting of invoice to the customer designated portal / email / post mail.
Sales Support Functions:
  • Issue & submit RFQ to RFQ team for costing.
  • Create quotation and follow up on the order status for the quotation with customer & sales team.
  • Issue and create PDRF in GSS system to EQT Engineering from RFQ checklist (RFQ Tool) given by Sales.
  • Propose appropriate solutions to address customer queries based on sales or customer management knowledge.
  • Update sales and customer on order delivery status.
  • Assist in resolving orders related to the customer feedback & complaint.
Administrative Functions:
  • Work on Improvement Projects assigned by superior.
  • Generate various weekly / monthly & quarterly reports.
  • Prepare and submit commission report for sales agents.
  • Track and ensure closure of outstanding documents like Open SO (Books) / Progress Invoices & Shipments.
  • Ensure the posting of customer invoices is to be done on the same day or the next working day after the delivery.
  • Ensure any change of order control processes are completed according to procedure.
Requirements:
  • Proficiency in ERP Software.
  • Strong skills in systematic co-ordination, analysis & follow up.
  • Great communication and interpersonal skills.
  • Customer Relationship Management.
  • Proficiency in MS Office.
  • Knowledge of Supply Chain & Inventory Management.
  • Proficiency in Presentation software.
  • Engineering knowledge and the ability to read technical drawings are a plus.
About Us: Cohu is a leading supplier of semiconductor test and inspection & metrology handlers, micro-electromechanical system (MEMS) test modules, test contactors, thermal sub-systems and semiconductor automated test equipment used by global semiconductor and electronics manufacturers and semiconductor test subcontractors. Our product portfolio is focused on increasing yield, reducing cost of test, and accelerating time-to-market.We are the leading supplier of Semiconductor Test and Inspection & Metrology Handlers and Test Contactors. We have market leadership in RF Power Amplifier/Front-End Module Testing.Cohu is a publicly-traded (NASDAQ: COHU) global company with headquarters in Poway, CA. We have a global footprint with ~3,000 employees. We have product development innovation centers in the US, Germany, and Switzerland, manufacturing sites in the US, the Philippines, Malaysia, and Japan, and worldwide sales & service and administrative teams.Join our team and help deliver leading-edge solutions to enable a smarter, safer, and more connected future.