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  4. Click Websites.
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  2. Click. then Settings.
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  4. Click Site settings.
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  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Deputy Director, Service Delivery, Services Group

Salary undisclosed
Checking job availability...
Original
Simplified
What the role is:1.Lead the team to enable delivery of quality and effective services by service providers to achieve better outcomes for persons who use social services. This involves working with various stakeholders to understand and map the subsector landscape, identify gaps, co-develop solutions, monitor and evaluate the effectiveness of programmes and allocate funds so as to enable the delivery of impactful services to meet needs of users.
2. Take care of the team members.
3. Support Service Delivery, Services Group and NCSS.What you will be working on:1. Implementing service strategies and plans to meet identified needs and gaps:
  • Partnering social service agencies, government agencies and other stakeholders;
  • Using data and ground experience to improve service delivery;
  • Improving relevant data collection and IT systems;
  • Overseeing assessments of funding proposals of new programmes; and
  • Assessing and evaluating current portfolio of initiatives and programmes
2. Strengthen service capacity and capability by partnering service providers to:
  • Grow person-centred solutions and implement efficient service delivery methods that are resource-efficient and optimise manpower;
  • Drive collaborations with and among SSAs to develop innovative solutions to better meet the needs of service users;
  • Set and/or achieve output, outcome and impact indicators for services;
  • Manage and evaluate their performance; and
  • Allocate community funding to critical and needed services.
  • Perform budgetary operations such as computing funding quantum based on norms and salary guidelines, verify periodic disbursements, and review budget utilisation performance.
3. Take care of the Service Delivery team by:
  • Providing guidance to team leads and their team members in their work and professional development;
  • Creating and sustaining a culture where team members work, learn and play together; and
  • Grooming junior and future leaders
4. Support the Services Group and NCSS as and when required
  • Connect with other Groups/Divisions within NCSS to achieve organisation's objectives, and to come up with robust and aligned solutions.
What we are looking for:Personal Competencies:Serving with Heart, Commitment and PurposeWorking Effectively with Citizens and StakeholdersSocial Service Sector KnowledgeSystems ThinkingMonitoring & Impact EvaluationSocial Service PlanningStewarding Systems for Today and TomorrowCaring for, Developing and Inspiring StaffSkills Require1. Design thinking and service journey mapping
2. Stakeholder management skills
3. Planning and project evaluation and management skillsExperience & Special Certification(s):At least 10 years working experience with at least 5 years in supervisory capacity. Experience in service journey mapping, partnership & engagement as well as impact evaluation.Only shortlisted candidates will be notified.About National Council of Social Service:NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg
What the role is:1.Lead the team to enable delivery of quality and effective services by service providers to achieve better outcomes for persons who use social services. This involves working with various stakeholders to understand and map the subsector landscape, identify gaps, co-develop solutions, monitor and evaluate the effectiveness of programmes and allocate funds so as to enable the delivery of impactful services to meet needs of users.
2. Take care of the team members.
3. Support Service Delivery, Services Group and NCSS.What you will be working on:1. Implementing service strategies and plans to meet identified needs and gaps:
  • Partnering social service agencies, government agencies and other stakeholders;
  • Using data and ground experience to improve service delivery;
  • Improving relevant data collection and IT systems;
  • Overseeing assessments of funding proposals of new programmes; and
  • Assessing and evaluating current portfolio of initiatives and programmes
2. Strengthen service capacity and capability by partnering service providers to:
  • Grow person-centred solutions and implement efficient service delivery methods that are resource-efficient and optimise manpower;
  • Drive collaborations with and among SSAs to develop innovative solutions to better meet the needs of service users;
  • Set and/or achieve output, outcome and impact indicators for services;
  • Manage and evaluate their performance; and
  • Allocate community funding to critical and needed services.
  • Perform budgetary operations such as computing funding quantum based on norms and salary guidelines, verify periodic disbursements, and review budget utilisation performance.
3. Take care of the Service Delivery team by:
  • Providing guidance to team leads and their team members in their work and professional development;
  • Creating and sustaining a culture where team members work, learn and play together; and
  • Grooming junior and future leaders
4. Support the Services Group and NCSS as and when required
  • Connect with other Groups/Divisions within NCSS to achieve organisation's objectives, and to come up with robust and aligned solutions.
What we are looking for:Personal Competencies:Serving with Heart, Commitment and PurposeWorking Effectively with Citizens and StakeholdersSocial Service Sector KnowledgeSystems ThinkingMonitoring & Impact EvaluationSocial Service PlanningStewarding Systems for Today and TomorrowCaring for, Developing and Inspiring StaffSkills Require1. Design thinking and service journey mapping
2. Stakeholder management skills
3. Planning and project evaluation and management skillsExperience & Special Certification(s):At least 10 years working experience with at least 5 years in supervisory capacity. Experience in service journey mapping, partnership & engagement as well as impact evaluation.Only shortlisted candidates will be notified.About National Council of Social Service:NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg