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This role will report to Technical Manager.As the Solutions Engineer, you will:
- Support calls for L1/L2 troubleshooting
- To assist In healthcheck and upgrade for cybersecurity and network devices.
- Handle Project Kick off Meeting
- Mounting / Relocation of cybersecurity / networks equipment
- Configuration of cybersecurity / networks equipment
- Migration of cyber security / networks equipment
- User Acceptance Test
- To draft documentation for project
- Proactively managing customer's expectation
- Knowledge Transfer to the partners or end users
- Involve in the Vendor Training
- ITE or Diploma in IT/Network related field
- Preferred to possess basic knowledge in networks or cybersecurity.
- Possesses good interpersonal and communication skills.
- Proficient in multitasking and capable of excelling in a fast-paced work environment.
- Capable of performing effectively in high-pressure situations.
- Open to working beyond standard working hours.
- Medical Insurance
- Flexi-benefits
- Birthday Leave
- Employee Care Scheme
This role will report to Technical Manager.As the Solutions Engineer, you will:
- Support calls for L1/L2 troubleshooting
- To assist In healthcheck and upgrade for cybersecurity and network devices.
- Handle Project Kick off Meeting
- Mounting / Relocation of cybersecurity / networks equipment
- Configuration of cybersecurity / networks equipment
- Migration of cyber security / networks equipment
- User Acceptance Test
- To draft documentation for project
- Proactively managing customer's expectation
- Knowledge Transfer to the partners or end users
- Involve in the Vendor Training
- ITE or Diploma in IT/Network related field
- Preferred to possess basic knowledge in networks or cybersecurity.
- Possesses good interpersonal and communication skills.
- Proficient in multitasking and capable of excelling in a fast-paced work environment.
- Capable of performing effectively in high-pressure situations.
- Open to working beyond standard working hours.
- Medical Insurance
- Flexi-benefits
- Birthday Leave
- Employee Care Scheme