Customer Service Manager (F&B Tech)

Responsibilities

• Support day-to-day customer service operations
• Attend to customers’ enquiries and assist in a friendly and professional manner
• Manage customers’ complaint and perform investigation to provide appropriate resolution
• Liaise with technical team on vending machine operational issues and logistics team on stock delivery
• Handle data entry and administrative paperwork
• Document and track customer interactions and follow up on outstanding issues
• Maintain customer databases and update customer information
• Attend to other service support matters as and when assigned

Requirements

• Minimum 'O' level, Diploma, or equivalent qualification
• At least 3-4 year experience in the same field, preferably in the Food & Beverage industry
• Tech savy as this role would need to access robotic arms (remote access)
• Good interpersonal and communication skills
• Motivated with high level of initiatives
• Level-headed with ability to resolve problems with minimum supervision
• Meticulous with good analytical skills and ability to multi-task
• IT-savvy with good knowledge of Microsoft Office (Word, Excel, PowerPoint)
• Team player with positive attitude but able to work independently and maximize time to achieve results
• Able to start work immediately or within short notice

Responsibilities

• Support day-to-day customer service operations
• Attend to customers’ enquiries and assist in a friendly and professional manner
• Manage customers’ complaint and perform investigation to provide appropriate resolution
• Liaise with technical team on vending machine operational issues and logistics team on stock delivery
• Handle data entry and administrative paperwork
• Document and track customer interactions and follow up on outstanding issues
• Maintain customer databases and update customer information
• Attend to other service support matters as and when assigned

Requirements

• Minimum 'O' level, Diploma, or equivalent qualification
• At least 3-4 year experience in the same field, preferably in the Food & Beverage industry
• Tech savy as this role would need to access robotic arms (remote access)
• Good interpersonal and communication skills
• Motivated with high level of initiatives
• Level-headed with ability to resolve problems with minimum supervision
• Meticulous with good analytical skills and ability to multi-task
• IT-savvy with good knowledge of Microsoft Office (Word, Excel, PowerPoint)
• Team player with positive attitude but able to work independently and maximize time to achieve results
• Able to start work immediately or within short notice